Revenue Controller at Profile Personnel

Job Description

• A well-established property management organisation is seeking an experienced Revenue Controller to oversee revenue management, tenant billing, credit control and accounts receivable across a portfolio of commercial properties.
• The successful candidate will be responsible for ensuring accurate billing, effective debt collection, improved cash flow and strong tenant relationships. The role also involves leading and developing the Accounts Receivable team, managing debtor risk and ensuring compliance with lease agreements and financial controls.

Key Responsibilities

• Oversee rental income, operating cost recoveries, municipal and utilities recoveries, parking income and other lease-related revenue.
• Ensure accurate tenant billing in line with lease agreements, escalations, amendments and recovery schedules.
• Review billing schedules, lease terms and account discrepancies to ensure revenue accuracy and optimisation.
• Develop and implement effective credit control strategies to reduce outstanding debt and improve cash flow.
• Monitor aged debtors, collection performance, payment arrangements and bad debt provisions.
• Manage escalated tenant disputes, complex account reconciliations and debt recovery matters.
• Liaise with legal representatives regarding debt collection, liquidations, evictions and legal proceedings.
• Prepare financial reports on collections, arrears, forecasted payments and debtor risk.
• Lead, mentor and develop the Accounts Receivable team and supervisors, ensuring accountability and performance.
• Build and maintain professional relationships with tenants, particularly high-value commercial clients.
• Collaborate with Property Management, Leasing, Finance and Legal teams to resolve account-related matters.
• Identify opportunities to improve processes, automate workflows and strengthen internal controls.
• Ensure compliance with lease agreements, company policies, audit requirements and relevant legislation.

Requirements

• A degree, diploma or relevant work experience in Accounting, Finance, Property Studies, Business Management or a related field.
• Minimum 3–5 years' experience in credit control, revenue management, accounts receivable, finance or commercial property finance.
• At least 3 years' supervisory or management experience.
• Experience managing large debtor books and high-value commercial tenant accounts.
• Experience in commercial property management, real estate or property administration will be highly advantageous.
• Strong understanding of commercial lease administration, tenant recoveries, credit risk and debt collection processes.
• Knowledge of property management accounting principles, revenue recognition and account reconciliations.
• Advanced Microsoft Excel skills and experience with property management systems.
• Experience with Sage 300 or an equivalent financial system.
• Strong financial reporting and data analysis capabilities.

Skills & Competencies

• Strong leadership, team management and staff development abilities.
• Excellent analytical, problem-solving and financial management skills.
• High attention to detail and a strong focus on revenue accuracy.
• Effective negotiation, conflict resolution and debt recovery skills.
• Excellent written and verbal communication skills.
• Strong relationship management and customer service orientation.
• Ability to manage competing priorities in a fast-paced environment.
• Results-driven approach with a focus on collections, cash flow and revenue optimisation.
• High levels of integrity, accountability and professionalism.