Risk Behaviour Analyst at DigiOutsource

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Behaviour Analyst you’ll be supporting the delivery of mitigating potential losses for the business associated with promotional, marketing, and gameplay strategies across both the casino and sports segments., covering focusing on marketing, promotions, and game logic, the analyst assesses the impacts on customer gameplay, leading to the identification, development, and implementation of strategies aimed at detecting and addressing suspicious activities in order to minimize potential financial losses. This will help us excel at protecting the business against acts of fraud to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Casino Advantage Management

• Detect and identify customers displaying behaviour which fall in line with gameplay profitability strategies
• Trend analysis to identify group activity
• Investigate accounts and take the appropriate action
• Ensure that adequate preventative and detective strategies are in place to mitigate loss

Affiliate Management

• Review of new affiliate signups
• Monitor and analyse affiliate traffic and revenue to detect any irregularities
• Alert key stakeholders to affiliate profitability concerns

Game Logic Monitoring

• Understand the workings of all games
• Keep the department abreast of game features that present a potential risk
• Continuous monitoring of profitability of games
• Escalation of game malfunctions

Reporting

• Maintain accurate records of tasks and results with a focus on achievements and efficiency 
• Group activity reporting and compilation of Internal SARS
• Prepare monthly reporting for submission to key stake holders

Ad-hoc reporting

• Ad-hoc
• Staying abreast of and be the expert on industry changes in regards to both software and promotions
• Construction of rules to proactively reduce the risk of advantage gameplay to the business
• Understanding Terms & Conditions and recommend changes in line with investigation findings
• Monitoring of social media discussions in relation to gameplay profitability strategies
• Continuous development, implementation and enhancement of procedures, tools and systems
• Ensure Policy and Process documents are up to date and stored for reference
• Ensure that “cheat sheets” are compiled and available for reference
• Be aware of and understand the Regulatory requirements pertaining to the various functions of the daily tasks
• To maintain and meet current SLA’s

Ad-hoc projects

• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Proficient in MS Office Excel
• A very good understanding of Casino Games
• A good understanding of the Risk Environment
• Consistent behaviour aligned to the Organizational Culture

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Understanding Advantage Game Play Strategies
• Understanding of Elasticsearch and Tableau
• An advanced understanding of Casino Promotion Setup and Terms and Conditions
• Exposure to Affiliate Management
• Strong understanding of fundamentals and configurations of Sports Betting / Trading
• Ability to identify, analyse and report on trends
• Advanced to Power User level skills in MS Excel