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  • Posted: Jun 30, 2025
    Deadline: Jul 7, 2025
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  • Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Risk Event Administrator 1

    Job Purpose

    • To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.

    Job Responsibilities

    • Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
    • Accurately interpret and analyze incoming Fraud cases, ensuring all requirements are met before allocations. 
    • Analyses of cases and refunding in accordance with the Association Rules.
    • Prioritizing important/urgent matters without compromising quality.
    • Ensure data integrity of cases received. 
    • Manage and prevent potential operational losses by adhering to processes and procedures.
    • Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems
    • Comply with risk standards, quality requirements, and policies.
    • Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders.
    • Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS).
    • Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
    • Maintain knowledge management and improve team success by sharing knowledge with the team.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management 

    Minimum Experience Level

    • 2-3 years of experience in banking and/or operational back-office roles within a financial institution.
    • 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.

    Type of Exposure

    • Time management 
    • Completing various administrative duties.
    • Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios) 
    • Managing customer expectations and client experience 
    • Managing stakeholder expectations
    • Interacting with diverse people
    • Working in a fast-paced environment, methodical and with preciseness
    • Providing feedback to management by preparing event synopsis as and when required
    • Capturing data

    Behavioral Competencies

    • Managing Work
    • Proactive mindset
    • Time management
    • Quality Orientation
    • Collaborating
    • Problem solving
    • Analytical skills
    • Adaptability
    • Independent Thinker
    • Ethical Judgement

    Deadline:7th July,2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

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