Risk & Quality Support Manager at PricewaterhouseCoopers (PwC)

• The Risk Manager role will provide 1st line support to the business, assisting Partners and Managers with necessary R&Q policy and process when building propositions, selling in the market or delivering on large scale, complex engagements. 

The role is based in the Cape Town office and will report to the BAS Partners. 

Qualifications / Certifications required:

• A degree in Commerce/Business/Risk Management.
• A CA(SA) qualification will be advantageous.

Experience required:

• Experience working in a professional services environment.
• Experience in working with multiple teams and stakeholders

Responsibilities of role:

This full-time position will focus on our BAS engagements, excluding audit support, and support the business through:

• Analysing Engagement Compliance Review (ECR) requirements and developing practical processes to proactively support the business in complying with these requirements.
• Actively tracking ECR compliance on active projects and highlighting risk areas.
• Analyse ECR findings to update processes and checks and communicate important aspects to the business.
• Act as a sounding board / 1st line support to help teams with R&Q related queries.
• Provide feedback to the National Risk Organisation to improve the ECR framework.
• Support training initiatives and share learnings with BAS teams.

Of particular importance is the implementation of consistent processes and real time monitoring.  For example

• Keeping track of all open engagements in the team, and
• Tracking  risk documentation expiry dates
• Monitoring changes in client risk profiles, including adverse media
• Tracking time booked for appropriate split between partners, managers and staff monitoring independence
• Timely completion of risk and planning steps
• Timely completion of documentation and archiving of files
• Drive a BAS wide proactive client acceptance refresh process for our largest clients

Skill sets required:

• Independent worker who can function under pressure. 
• Self-starter with an innovative mindset.
• Good project management skills and ability to manage multiple projects.
• Good written and oral communication skills.
• Research skills.
• Pro-active and committed to delivery.
• Computer literate - experience with G-suite (Google docs, Google sheets etc) advantageous.
• Data analytical skills will be an added advantage.

Role related attributes:

• Communicating with impact and empathy
• Developing self and others through coaching
• Building and sustaining relationships with “internal clients”
• Being passionate about client service
• Being curious – learning, sharing and innovating
• Leading and contributing to team success
• Demonstrating courage and integrity and professional scepticism
• Acquiring and applying commercial and technical expertise
• Being open-minded, practical and agile with change