Road Technician at AVI Limited

Job Specification:
Key Performance Areas:

• Repair faulty equipment.
• Fault Finding – Intermediate to Advanced. Mechanical, electrical, hydraulic & software related.
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable.
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced.
• Install beverage equipment & test with product before leaving the Customer.
• Upliftment of equipment.
• Clearly communicate fault on equipment & corrective action taken to Manager on site.
• Inform the Field Service Coordinator or the Technical Support Manager of updates or returns.
• Escalate any problems regarding wrong address, site not ready, no product to the Technical Manager immediately.
• Phone for assistance from internal Specialists when struggling to complete repairs / installations.
• First time repair of equipment.
• Preventative checks & repair on equipment.

General:

• Required to do tool checks & where applicable
• Perform any other tasks as instructed by the Technical Manager.
• Operational assistance and guidance to customers on equipment.
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
• Promote company ethics and values at all times.
• Announcing yourself to the management of establishment with explanation for the purpose of the visit.
• Work overtime / Standby as required from time to time.
• Stick to route planned.
• Extensive traveling.

Technical Duties:

• Stripping, descaling & cleaning of spares.
• Reassembling of spares & selected equipment.
• Perform Pre-delivery inspections on equipment.
• Repair faulty equipment with minimal input from Technical level 4 & upward.
• Fault Finding – Intermediate to Advanced, Mechanical & electrical.
• Program Machine parameters.
• Program machine settings.
• Calibrate machines.
• Perform basic software upgrades on equipment.
• Testing end product by tasting.

Administrative Duties:

• Fill in consumption sheets with part description and code.
• Complete & hand in R-Calls (Return calls)
• Complete & hand in Time Sheets.
• Complete & hand in Tool Checks.
• Complete Overtime Sheets.
• Complete Leave Applications.
• Keep equipment manuals up to date.

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times.
• Keep work bench, floor space & shelving uncluttered & safe.
• Wear relevant protective clothing.
• Only use tools trained on & signed off by Technical Supervisor.
• Consider the possible risks of the activities in the Warehouse.
• Familiarize themselves with Emergency Procedures & Exit points.
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals, etc.
• Responsible to correct & report fellow employees when in breach of rules.

Additional Responsibilities

• Good Time management.
• Responsible for spares and tools.
• Promote company ethics and values at all times.
• Full Responsibility of own quality of workmanship.
• Be cost-conscious when selecting replacement spares during repairs.

Knowledge Required:

• Basic Coffee knowledge
• Basic knowledge of coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge
• Intermediate to Advanced understanding of Multimeter

Qualifications and Experience:

• Grade 12 / Matric essential
• Minimum N3 Electrical qualification
• Certification in relevant required (Skill High) coffee equipment
• Advanced Coffee Course Certificate – advantageous