Rooms Division/Assistant General Manager – Menlyn Mix Apartments & Hotel Suites at Beekman Group

Key Performance Areas: Full Management responsibility of Front Office, Housekeeping & Maintenance Operations of a busy property including :

• General Front Office administration, telephone, reservations, reception
• Management and administration of communications with online booking platforms as well as with Head Office Departments
• Dealing with guest queries, requests and complaints and management of guest relations
• Revenue and Statistics control and management
• Handling & recording of cash & other income
• Management and administration of all front office staff
• Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
• Interaction & liaison with all departments and areas including outsourced functions
• Perform Duty Management functions
• Provide assistance to the General Manager in any areas required and be able to provide Management backup for same

Key Competencies & Personal Attributes:

• Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industry
• Excellent knowledge of all aspects of Hospitality Operations including Timeshare as well as Hotel operations
• Proven management skills including: Guest & Staff relations and administration
• Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier etc.,)
• Ability to work under pressure and without supervision
• Attention to detail
• Excellent communication skills (written & verbal)
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s license essential
• No accommodation provided