At Flight Centre we care about delivering amazing travel experiences. Our consultants are highly trained experts, dedicated to opening up the world for those who want to see. Flight Centre Limited is Australasia’s best known travel agency group and now boasts more than 2,000 shops and businesses in 14 countries. The company, through its retail and corporat...
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As an Inside Customer Success Manager for Corporate Traveller, your purpose will be to drive retention, growth and ensuring optimal customer satisfaction.
The ICSM works closely with internal and external stakeholders to achieve their customers goals and assist in driving Corporate Travellers’ customer retention strategies.
A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.
Qualifications
Matric
Experience in customer/account management
Ability to clearly articulate knowledge about products, services and value propositions to customers
5 years sales , business or customer relationship experience
1-2 years C-Level engagement experience
Minimum 5 years’ experience in the Travel Industry
Proven track record in achieving targets in the Travel Industry
Min 2 years’ experience in Customer Success Management if non travel related
Reporting and Online Booking Tool Knowledge
Corporate Travel or Travel contracting experience advantageous
What's in it for you
Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
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