SA Logistics Group Account Analyst at The South African Breweries (SAB)

Key outputs and responsibilities:

Group Account Engagement

• Manage and communicate social systems with the Group Account commercial department, providing data driven analytics for Monthly, Quarterly and yearly Customer Performance Reviews
• Negotiating SLA’s, Collaborative Forecasting and maintaining strong relationships with key stakeholders.
• Closing the internal Communication gap between all departments regarding Group Accounts Customer Centricity
• Ensure that ABInBev’s ways of working is understood by the customer and any issues or queries is relayed timeously back to Internal Management
• Understand and align how each major Group Account is evaluating our performance and ensure that there are monthly routines with customer dealing with Customer pain points.
• Act as the main point of contact for Group Accounts, addressing POD queries with stores once deliveries have been executed and POD’s have queries on them
• Responsible to implement Global Group Account Management practices as detailed in the Group Account Toolkit
• Aligning Customer Matrix with internal KPI Calculations and reporting on them weekly with Group Accounts Managers

Customer Experience Surveys (Group Accounts)

• Engagement with All Group Accounts that are part of the Advantage Survey and custodian of process gaps
• Tracking and Reporting on projects that have been implemented based on Secondary Drivers in Advantage
• Monitor customer satisfaction and assist in the implementation of strategies to enhance the overall customer journey.

​Internal Excellence Programs (LCP)

• Conducting training sessions, implementing quality control measures, and analysing data to identify areas for improvement.
• Design and deliver training programs to enhance the skills and knowledge of logistics team members
• Monitor key performance indicators (KPIs) to measure the effectiveness of internal excellence programs. 

Continuous Improvement

• Proactively identify opportunities for process optimization and cost reduction within the logistics function for Group Accounts.
• Responsible for delivering on mode evolution expectations within Group Accounts
• Stay updated on industry trends and Global Best Practices to drive continuous improvement in logistics operations.
• Collaborate with external partners and industry experts to gain insights and benchmark performance.
• Regularly review and analyse logistics data to identify areas for optimization and implement appropriate solutions.

Minimum Requirements:

• Relevant 3-year university degree in i.e., Logistics, Finance, Supply Chain Management or similar
• 3+ years of experience in Customer Experience Management and/or
• 3+ years of experience in Commercial
• Data Analytics – Intermediate to Advanced Excel Knowledge
• Working in a Sales orientated organization
• Sales and Distribution experience and advantage
• Computer skills (MS Office: Excel, PowerPoint, Word and SAP Mandatory)
• Good knowledge of Sales and Operational Processes