SaaS Sales and Customer Service Rep at ICTEngage

• In this role, you will be responsible for generating new business, providing first-line customer support, delivering product demos, sending and following up on quotes, and hosting training sessions. You should be comfortable speaking with business owners, fitness professionals, and decision-makers in the industry, explaining how ClubManager can help streamline their operations.
• If you are driven, tech-savvy, and enjoy both sales and customer engagement, this is a fantastic opportunity to be part of a growing SaaS company!

Key Responsibilities

Sales & Lead Management

• Cold call and email gym owners, club managers, and fitness professionals to introduce ClubManager.
• Perform lead enrichment by gathering and updating client details in the CRM.
• Conduct product demos to showcase the features and benefits of ClubManager.
• Create, send, and follow up on quotes for potential clients.
• Track sales activity using CRM tools and follow up with leads systematically.
• Develop a strong understanding of the SaaS product and its advantages to effectively handle objections.
• Work towards achieving monthly and quarterly sales targets.

Customer Service & Support

• Handle first-line customer support tickets, addressing inquiries and troubleshooting basic issues.
• Guide new clients through onboarding and setup.
• Host monthly webinars on key features and best practices for using ClubManager.
• Record and create short training videos to help customers use specific features efficiently.
• Ensure a smooth and positive customer experience to increase retention and referrals.

Marketing & Business Development

• Provide feedback to the marketing team on customer pain points and common objections.

Reporting & Communication

• Prepare and submit weekly and monthly sales reports to the manager.
• Gather client feedback and communicate insights to the product team for improvements.
• Stay updated on industry trends and competitor solutions to enhance sales strategies.

Required Skills & Experience

• 1–2 years of SaaS sales experience (or strong software sales experience).
• Background in customer service or tech support.
• Strong computer literacy, with the ability to quickly learn ClubManager’s features.
• Experience using CRM software and sales tracking tools.
• Experience in creating and following up on quotes.
• Comfortable speaking with decision-makers in the fitness or club industry.
• Strong presentation and communication skills, both online and over the phone.
• Ability to work independently, meet sales targets, and provide excellent service.
• Experience selling software.
• Knowledge of subscription-based software (SaaS) sales and retention strategies.
• Familiarity with basic troubleshooting of SaaS solutions.