Sales Admin Role at RCL Foods

Job Description    

• RCL FOODS is Looking for a young professional to Join our fantastic Customer team!
• An organised individual, passionate about sales that will provide effective support to the Customer team through accurate checking of deals, processing of claims and rebates and to provide a sales information service to the business.

Do you think you have what it takes?

Minimum Requirements    

• Matric/Grade 12 Senior Certificate
• Completed/Studying towards Administration, Sales and Marketing Diploma/Certificate or equivalent 3year Diploma.
• Proficient in Microsoft Outlook/Word/Excel/PowerPoint
• Durban Based

Duties & Responsibilities    

Key Responsibilities:

• Input pricing & deals into the system.
• Capture, load and input deals into system.
• Manage and collate price changes and deals and implement into them the system to reflect between Shoprite and Customers.
• Assist with internal stakeholder communication of queries, notifications and changes.
• Maintain electronic and paper-based customer records and information.
• Verify pricing discounts with relevant account manager and implement.
• Load deals for customer & inquire out of strategy pricing with the National Accounts Manager.
• On a weekly basis, investigate SAP order discrepancies and liaise with National Account Manager and Channel manager, and implement corrective action.

Claim Management:

• Receive claims.
• Verify all claims submitted by Vector are price related claims.
• Investigate possible causes of claims, calculate correct costing of claims and confirm values being claimed.
• Gather all relevant evidence and supporting documentation for valid and invalid claims.
• Ensure that all claims are updated and submitted timeously to relevant parties.
• Follow-up with Customers on outstanding invalid claims
• Ensure that all outstanding claims are signed off and submitted for payments.
• Clear claims from system within 60 days

General Administration:

• Co-ordinate, plan and prepare for all meetings and presentations.
• Process expense claims for managers (cell phone, excess travel, etc).
• Manage stationery resources.
• Track and capture team expenditure into the system.
• Prepare sales and promotional documentation for management meetings.
• Monitor Customer monthly tracking reports.
• Track customer promotion performance.

KPIs

• 100% accuracy on pricing schedules
• 100% accuracy of promotional grids
• Customer resolution speed between 24 and 48 hours
• Working closely with different account managers
• Solving claims within a 60-day period or as agreed with NAM.
• Timeously deliver reports i.e. monthly, weekly, customer tracking reports
• In house activity tracking reports.