Sales Administrator, Gauteng at Sheldon Recruitment

• Our client is seeking a Sales Administrator for a permanent role based in Johannesburg, Gauteng.

Applicants are required to strictly meet the following criteria:

• Grade 12 or equivalent essential (Maths preferred).
• 2+ years’ warehouse-related experience as well as 2+ years’ experience in a sales support or sales administrative role, ideally within the chemical industry
• Chemical-related experience is advantageous
• Proficient in MS Office and Syspro
• Excellent English communication skills
• Confident and able to handle conflict situations
• Willing to work flexible hours and able to deal well with customers

The successful applicant would be responsible for, but not limited to:
Internal Sales / Customer Service Functions:

• Direct liaison (via email, telephonically, etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately
• Receiving, processing and distribution of all customer orders
• Handling of customer queries should they arise
• Manage incoming calls from suppliers and customers
• Identify back orders or no stock items and communicate with the client and sales force as to status
• Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame
• Field and follow up on order and delivery queries
• Process and submit proforma and/or urgent quotations within the specified time frame
• Process FOL (Free on Loan) orders and ensure the relevant agreements are completed
• Regular communication to update sales forces on logistics and issues regarding customer requirements
• Provide regular feedback to clients and sales force regarding order fulfilment status
• Assure all complaints are recorded properly and are closed out upon resolution with the customer
• Maintaining a delivery note register for all manual orders

 Administration Functions:

• Manage all administration regarding orders received / dispatched
• Ensure proper administration systems are maintained / utilised to ensure efficient and effective services to internal and external stakeholders
• Ensure correct documents are utilised for the issuing and returning of FOL (Free on Loan) equipment
• Assist with stocktake where required
• Manage administration of Service Technician’s calendar