Sales Administrator at GBS

Key Responsibilities:

Submission of Sales Applications:

• Document Quality Assurance:Perform thorough quality checks on every application received, ensuring all documents meet vetting criteria and are legible before submission.
• Information Verification:Ensure that all information on a client’s application form matches the actual order submitted by the Account Managers.
• Timely Logging:Log all applications received from Account Managers within ten minutes of receipt.
• Order Verification:Cross-check orders against the promotional list to ensure no mismatches in Package Codes, Tariff Codes, Deal ID References, Pricing, Package, Handset, and Inclusive Values.
• Approval Confirmation:Confirm that all applications are signed off by a listed Director/Authorised Proxy.

Timely Follow-Up on Application Statuses:

• Process Management:Oversee all application processes from start to finish.
• Team Coordination:Liaise with the fulfilment and vetting teams to ensure every application is captured and vetted promptly.
• Status Updates:Provide feedback to the relevant Account Managers on the statuses of their applications.
• Delivery Coordination:Liaise with couriers to ensure the delivery of all orders.
• Contract Activation:Ensure all contracts are activated in a timely manner.
• RICA Registration:Conduct RICA registration on all newly activated contracts.

Producing Reports for Monitoring:

• Sales Reporting:Report all logged sales in the required manner and update them timely through every step of the sales process up to activation.
• Daily Reporting:Submit the Daily Sales Report to management within specified deadlines.
• Subscription Verification:Ensure the Subscription Values of each contract match the billing/unbilled package amount against related systems.
• Activation Reporting:Submit daily reports of all activations to the Account Managers for verification.
• Productivity Reporting:Produce daily, weekly, and monthly productivity reports.

Query Handling:

• Guidance Provision:Provide guidance to all staff on handling and resolving various account queries from clients.
• Escalation Management:Follow escalation processes to resolve any account-related queries.
• Issue Resolution:Drive resolution on any sales applications halted in the process due to roadblocks.
• Management Escalation:Escalate queries/matters to management as needed.

Other Administrative Functions:

• Administrative Duties:Handle filing, ad-hoc reporting, data consolidation, and other administrative tasks.
• Data Entry:Capture leads onto the relevant systems.
• Lead Allocation:Effectively allocate leads to sales consultants.

Qualifications and Requirements:

• Matric
• Minimum 12 months administrative experience within a telecommunications environment
• Proven track record of experience
• Must have knowledge of the Mobile Telecommunications environment.
• Telecommunications product and industry knowledge
• Excellent PC Skills (MS Office)
• Ability to multitask and provide support to 20+ Account Managers

Behavioural Competencies:

• Exceptional presentation and communication skills
• Strong time management and organizational abilities
• Proven problem-solving expertise
• Analytical mindset with a professional demeanor
• Sound judgment and logical decision-making capabilities
• Creative and innovative thinker
• Resilient under pressure, with the ability to manage stress effectively
• Proficient in telephone and email etiquette
• Excellent relationship-building skills and process competence