Current Openings at GBS

Key Responsibilities:

Submission of Sales Applications:

• Document Quality Assurance:Perform thorough quality checks on every application received, ensuring all documents meet vetting criteria and are legible before submission.
• Information Verification:Ensure that all information on a client’s application form matches the actual order submitted by the Account Managers.
• Timely Logging:Log all applications received from Account Managers within ten minutes of receipt.
• Order Verification:Cross-check orders against the promotional list to ensure no mismatches in Package Codes, Tariff Codes, Deal ID References, Pricing, Package, Handset, and Inclusive Values.
• Approval Confirmation:Confirm that all applications are signed off by a listed Director/Authorised Proxy.

Timely Follow-Up on Application Statuses:

• Process Management:Oversee all application processes from start to finish.
• Team Coordination:Liaise with the fulfilment and vetting teams to ensure every application is captured and vetted promptly.
• Status Updates:Provide feedback to the relevant Account Managers on the statuses of their applications.
• Delivery Coordination:Liaise with couriers to ensure the delivery of all orders.
• Contract Activation:Ensure all contracts are activated in a timely manner.
• RICA Registration:Conduct RICA registration on all newly activated contracts.

Producing Reports for Monitoring:

• Sales Reporting:Report all logged sales in the required manner and update them timely through every step of the sales process up to activation.
• Daily Reporting:Submit the Daily Sales Report to management within specified deadlines.
• Subscription Verification:Ensure the Subscription Values of each contract match the billing/unbilled package amount against related systems.
• Activation Reporting:Submit daily reports of all activations to the Account Managers for verification.
• Productivity Reporting:Produce daily, weekly, and monthly productivity reports.

Query Handling:

• Guidance Provision:Provide guidance to all staff on handling and resolving various account queries from clients.
• Escalation Management:Follow escalation processes to resolve any account-related queries.
• Issue Resolution:Drive resolution on any sales applications halted in the process due to roadblocks.
• Management Escalation:Escalate queries/matters to management as needed.

Other Administrative Functions:

• Administrative Duties:Handle filing, ad-hoc reporting, data consolidation, and other administrative tasks.
• Data Entry:Capture leads onto the relevant systems.
• Lead Allocation:Effectively allocate leads to sales consultants.

Qualifications and Requirements:

• Matric
• Minimum 12 months administrative experience within a telecommunications environment
• Proven track record of experience
• Must have knowledge of the Mobile Telecommunications environment.
• Telecommunications product and industry knowledge
• Excellent PC Skills (MS Office)
• Ability to multitask and provide support to 20+ Account Managers

Behavioural Competencies:

• Exceptional presentation and communication skills
• Strong time management and organizational abilities
• Proven problem-solving expertise
• Analytical mindset with a professional demeanor
• Sound judgment and logical decision-making capabilities
• Creative and innovative thinker
• Resilient under pressure, with the ability to manage stress effectively
• Proficient in telephone and email etiquette
• Excellent relationship-building skills and process competence

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Key Responsibilities

Request For Service logging, management and resolution

• Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
• Proactive tracking and management of Requests for service
• Defined updates to clients as per standard operating procedures (SOP)
• Quality assessment of service fulfilment tasks to ensure its right first time
• Technical support for handset setup at client on-boarding
• Surveying customers to establish customer satisfaction

Incident logging, management and resolution

• Resolution of mobile incidents (order-to-activate and query-to-resolve) within client SLAs
• Proactive tracking and management of incidents
• Defined updates to clients as per standard operating procedures
• Quality assessment of service assurance tasks to ensure its right first time

Technical support

• Incident handling relating to coverage complaints
• Defined updates to clients as per standard operating procedures
• Complaint and query handling within defined SLA/OLA TATs

Qualifications and Requirements:

• Matric
• Diploma advantageous
• Proven experience in the mobile sector (voice and data)
• 2-3 years of hands-on experience in service fulfillment and/or assurance roles
• 2-3 years of experience in a client-facing role, delivering outstanding service
• Strong background in client service, quality assessment, and/or technical support

Nice to Have:

• ITIL Foundation Certification (preferred)

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Key Responsibilities:

• Efficiently manage daily schedules for the executive team, including coordinating calendar appointments across the business.
• Oversee and arrange travel logistics for executives and management, including hotel accommodations, transportation, and related travel activities.
• Process expenses and maintain associated controls, including credit card transactions.
• Organize team communications, correspondence, and internal and external events.
• Coordinate and facilitate meetings, workshops, and corporate events.
• Serve as the primary liaison between senior management and employees, interacting with both internal and external stakeholders.
• Perform general office administration and coordination tasks as needed.
• Process purchase requests via the Auto Pilot System.

Act as Personal Assistant to the Group CEO - additional responsibilities include:

• Arranging personal appointments, such as medical visits for the CEO or family members.
• Organizing local and international travel arrangements, including flights and accommodation bookings, and liaising with service providers as necessary.
• Handling payments and purchases as requested and coordinating with his personal banker as needed.
• Supporting the CEO in facilitating the executive team to ensure organizational objectives and business operations are effectively achieved.
• Contributing to the improvement and maintenance of internal processes that support senior leadership across the company.

Minimum Requirements:

• At least 3 years’ experience in a similar role or in an administrative role reporting directly to senior or executive management.
• Proficiency in MS Office and other office productivity tools, with the ability to quickly learn new software and systems.

Behavioral Competencies:

• Excellent written and verbal communication skills to convey information professionally, promptly, and accurately.
• Strong attention to detail and quick at spotting errors in documents, data, and correspondences.
• Efficient with managing time, prioritizing tasks, and streamlining workflows to meet deadlines.
• Highly resilient and capable of adapting to changing circumstances, unexpected challenges, and the executive’s evolving needs.
• Collaborative team player, willing to take initiative and contribute to the success of the executive team.
• Positive interpersonal skills, fostering constructive working relationships across all levels of the organization.

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Job Responsibilities:

• Update electronic files on PaySpace, ensuring employee information is accurate and up to date.
• Assist with the distribution of payroll documents to employees, keeping everyone informed.
• Generate routine reports to keep payroll processes on track.
• Provide support to Payroll Officers with day-to-day tasks.
• Handle simple reconciliations for payroll accuracy.
• Assist employees by resolving their payroll-related queries.
• Perform general office admin tasks to keep operations running smoothly.
• Collect and verify payroll input, ensuring all data is correct before processing.

Minimum Requirements:

• A 3-year National Diploma, Degree in Human Resources Management/Payroll /Administration from a recognized public tertiary institution.
• Proficiency in MS Office
• Must be a South African citizen, aged between 18-35 years.
• Excellent communication skills both written and verbal.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed an internship (SETA/Government).