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  • Posted: Jan 16, 2025
    Deadline: Not specified
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    Welcome to GBS, your gateway to excellence in the South African financial services industry. Established in 2010, GBS stands as a beacon of innovation, performance and enduring customer satisfaction.
    Read more about this company

     

    Sales Administrator

    Key Responsibilities:

    Submission of Sales Applications:

    • Document Quality Assurance:Perform thorough quality checks on every application received, ensuring all documents meet vetting criteria and are legible before submission.
    • Information Verification:Ensure that all information on a client’s application form matches the actual order submitted by the Account Managers.
    • Timely Logging:Log all applications received from Account Managers within ten minutes of receipt.
    • Order Verification:Cross-check orders against the promotional list to ensure no mismatches in Package Codes, Tariff Codes, Deal ID References, Pricing, Package, Handset, and Inclusive Values.
    • Approval Confirmation:Confirm that all applications are signed off by a listed Director/Authorised Proxy.

    Timely Follow-Up on Application Statuses:

    • Process Management:Oversee all application processes from start to finish.
    • Team Coordination:Liaise with the fulfilment and vetting teams to ensure every application is captured and vetted promptly.
    • Status Updates:Provide feedback to the relevant Account Managers on the statuses of their applications.
    • Delivery Coordination:Liaise with couriers to ensure the delivery of all orders.
    • Contract Activation:Ensure all contracts are activated in a timely manner.
    • RICA Registration:Conduct RICA registration on all newly activated contracts.

    Producing Reports for Monitoring:

    • Sales Reporting:Report all logged sales in the required manner and update them timely through every step of the sales process up to activation.
    • Daily Reporting:Submit the Daily Sales Report to management within specified deadlines.
    • Subscription Verification:Ensure the Subscription Values of each contract match the billing/unbilled package amount against related systems.
    • Activation Reporting:Submit daily reports of all activations to the Account Managers for verification.
    • Productivity Reporting:Produce daily, weekly, and monthly productivity reports.

    Query Handling:

    • Guidance Provision:Provide guidance to all staff on handling and resolving various account queries from clients.
    • Escalation Management:Follow escalation processes to resolve any account-related queries.
    • Issue Resolution:Drive resolution on any sales applications halted in the process due to roadblocks.
    • Management Escalation:Escalate queries/matters to management as needed.

    Other Administrative Functions:

    • Administrative Duties:Handle filing, ad-hoc reporting, data consolidation, and other administrative tasks.
    • Data Entry:Capture leads onto the relevant systems.
    • Lead Allocation:Effectively allocate leads to sales consultants.

    Qualifications and Requirements:

    • Matric
    • Minimum 12 months administrative experience within a telecommunications environment
    • Proven track record of experience
    • Must have knowledge of the Mobile Telecommunications environment.
    • Telecommunications product and industry knowledge
    • Excellent PC Skills (MS Office)
    • Ability to multitask and provide support to 20+ Account Managers

    Behavioural Competencies:

    • Exceptional presentation and communication skills
    • Strong time management and organizational abilities
    • Proven problem-solving expertise
    • Analytical mindset with a professional demeanor
    • Sound judgment and logical decision-making capabilities
    • Creative and innovative thinker
    • Resilient under pressure, with the ability to manage stress effectively
    • Proficient in telephone and email etiquette
    • Excellent relationship-building skills and process competence

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    Client Service Representative

    Key Responsibilities

    Request For Service logging, management and resolution

    • Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
    • Proactive tracking and management of Requests for service
    • Defined updates to clients as per standard operating procedures (SOP)
    • Quality assessment of service fulfilment tasks to ensure its right first time
    • Technical support for handset setup at client on-boarding
    • Surveying customers to establish customer satisfaction

    Incident logging, management and resolution

    • Resolution of mobile incidents (order-to-activate and query-to-resolve) within client SLAs
    • Proactive tracking and management of incidents
    • Defined updates to clients as per standard operating procedures
    • Quality assessment of service assurance tasks to ensure its right first time

    Technical support

    • Incident handling relating to coverage complaints
    • Defined updates to clients as per standard operating procedures
    • Complaint and query handling within defined SLA/OLA TATs

    Qualifications and Requirements:

    • Matric
    • Diploma advantageous
    • Proven experience in the mobile sector (voice and data)
    • 2-3 years of hands-on experience in service fulfillment and/or assurance roles
    • 2-3 years of experience in a client-facing role, delivering outstanding service
    • Strong background in client service, quality assessment, and/or technical support

    Nice to Have:

    • ITIL Foundation Certification (preferred)

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    Executive Personal Assistant

    Key Responsibilities:

    • Efficiently manage daily schedules for the executive team, including coordinating calendar appointments across the business.
    • Oversee and arrange travel logistics for executives and management, including hotel accommodations, transportation, and related travel activities.
    • Process expenses and maintain associated controls, including credit card transactions.
    • Organize team communications, correspondence, and internal and external events.
    • Coordinate and facilitate meetings, workshops, and corporate events.
    • Serve as the primary liaison between senior management and employees, interacting with both internal and external stakeholders.
    • Perform general office administration and coordination tasks as needed.
    • Process purchase requests via the Auto Pilot System.

    Act as Personal Assistant to the Group CEO - additional responsibilities include:

    • Arranging personal appointments, such as medical visits for the CEO or family members.
    • Organizing local and international travel arrangements, including flights and accommodation bookings, and liaising with service providers as necessary.
    • Handling payments and purchases as requested and coordinating with his personal banker as needed.
    • Supporting the CEO in facilitating the executive team to ensure organizational objectives and business operations are effectively achieved.
    • Contributing to the improvement and maintenance of internal processes that support senior leadership across the company.

    Minimum Requirements:

    • At least 3 years’ experience in a similar role or in an administrative role reporting directly to senior or executive management.
    • Proficiency in MS Office and other office productivity tools, with the ability to quickly learn new software and systems.

    Behavioral Competencies:

    • Excellent written and verbal communication skills to convey information professionally, promptly, and accurately.
    • Strong attention to detail and quick at spotting errors in documents, data, and correspondences.
    • Efficient with managing time, prioritizing tasks, and streamlining workflows to meet deadlines.
    • Highly resilient and capable of adapting to changing circumstances, unexpected challenges, and the executive’s evolving needs.
    • Collaborative team player, willing to take initiative and contribute to the success of the executive team.
    • Positive interpersonal skills, fostering constructive working relationships across all levels of the organization.

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    Internship Opportunity - Payroll Graduate

    Job Responsibilities:

    • Update electronic files on PaySpace, ensuring employee information is accurate and up to date.
    • Assist with the distribution of payroll documents to employees, keeping everyone informed.
    • Generate routine reports to keep payroll processes on track.
    • Provide support to Payroll Officers with day-to-day tasks.
    • Handle simple reconciliations for payroll accuracy.
    • Assist employees by resolving their payroll-related queries.
    • Perform general office admin tasks to keep operations running smoothly.
    • Collect and verify payroll input, ensuring all data is correct before processing.

    Minimum Requirements:

    • A 3-year National Diploma, Degree in Human Resources Management/Payroll /Administration from a recognized public tertiary institution.
    • Proficiency in MS Office
    • Must be a South African citizen, aged between 18-35 years.
    • Excellent communication skills both written and verbal.
    • Must reside in or around KwaZulu-Natal (KZN).
    • Not currently employed or participating in any learnership or internship programme.
    • Must not have previously completed an internship (SETA/Government).

    Method of Application

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