Sales Administrator at Helderberg Personnel

Key Responsibilities Include but Are Not Limited To
Customer Enquiries

• Respond promptly to customer phone calls and e-mails
• Refer non-order enquiries to the correct person

Quotations & Tenders

• Prepare customer quotations in line with the Consumer Protection Act
• Compile and submit daily tenders before closing date/time, after internal approval
• Follow up with clients on tender pricing

Order Processing

• Capture orders accurately with full customer and site details
• Place all account-customer orders on hold until released by credit control, following credit-control procedures

Pro-Forma Invoices

• Generate pro-forma invoices within one hour of order confirmation for CBD customers
• Ensure and follow up on payment before delivery date
• Send pro-forma invoices for final orders and request payment on the same day

Account Customers

• Obtain official order numbers with full details
• Assist accounts department with charge queries and order numbers

Pump Liaison

• Arrange pump inspections with affiliated pumping company when concrete is to be pumped
• Maintain pumping schedule with manager and update via email, whiteboard and Batchman system

Scheduling & Client Liaison

• Confirm all orders the day before (12 pm–1 pm) with correct mix, date, time, address, site contact and order number
• Phone previous cash customers to requote

Plant Management

• Communicate daily with all plants to ensure orders and pumps are on time
• Reschedule actively for plant breakdowns, client delays or traffic issues
• Update forward planning daily and standing orders weekly

• Monitor production and adjust programme as required, advising clients of delivery times and issues

Despatch

• Monitor trucks on site and chase any that stand too long
• Maintain attention to detail for the full duration of customer deliveries

Criteria

• Previous experience in sales administration or dispatch/logistics environment essential
• Knowledge of concrete or related construction industry advantageous but not essential
• Knowledge of concrete or related construction industry advantageous but not required
• Strong communication and customer-service skills
• High attention to detail and ability to manage multiple priorities
• Competent computer literacy and order-capture skills