Job Openings at Helderberg Personnel

Key Responsibilities Include but Are Not Limited To

• Assist the Reservations Manager with strategy implementation and planning
• Oversee smooth and professional check-in/check-out procedures
• Monitor guest profiles, preferences, and memberships on Opera
• Resolve guest complaints promptly and effectively, escalating where necessary
• Maintain cash handling, banking, and account control procedures
• Support team culture, training, and communication to ensure service excellence and upselling
• Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
• Ensure compliance with hygiene, appearance, and safety standards
• Maintain equipment, supplies, and stationery stock levels
• Complete daily reporting and accurate shift handovers

Criteria

• Previous experience in Front Office operations within a lodge or hotel environment
• Strong guest relations skills with a warm, professional manner
• Excellent computer skills
• Sound knowledge of Opera or similar property management systems
• Attention to detail with strong administrative and financial controls
• Ability to manage and motivate a team, fostering a culture of excellence and upselling
• Flexible, reliable, and able to handle pressure in a dynamic environment
• Well-groomed and well-spoken
• Fully proficient in English (read, write, speak)
• Solid Afrikaans (understand, speak, write)
• Good knowledge of the geography and places of interest in the surrounding area

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Key Responsibilities

• Manage and grow relationships with an existing hospitality client base, delivering exceptional service
• Identify, approach, and secure new business opportunities
• Consistently achieve or exceed monthly sales targets
• Profile customers and generate high-quality leads
• Maintain accurate records of sales activity and client communication

Criteria

• Proven sales success in fresh consumables within the hotel or broader hospitality industry
• Strong understanding of hospitality dynamics, food trends, and client service standards
• Self-motivated, proactive, and detail-oriented with excellent organisational skills
• Confident working independently and prioritising tasks
• Fluent in English and Afrikaans
• Valid driver’s licence and reliable transport

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Duties:

• All general administrative duties
• Answering of telephone, sorting of mail, all filing
• Petty cash: balancing and keeping record of all cash payments and / or income
• Sending out quotations for clients, converting PDF documents to Excel etc

 Requirements and competencies:

• Need to be proficient on Excel
• Trustworthy person, able to handle petty cash
• Excellent phone etiquette
• Able to type out quotations
• Own transport
• Neat, presentable and good communicator 
• Good client / customer liasion skills

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Key Responsibilities Include but Are Not Limited To

• Plan, schedule and supervise all preventative and reactive maintenance across electrical, plumbing, HVAC, and general building systems
• Inspect facilities regularly, identify issues, and implement effective solutions
• Oversee servicing and maintenance of refrigeration units and air-conditioning systems
• Manage relationships with external contractors and service providers, ensuring quality and cost control
• Source, purchase, and maintain adequate stock of essential maintenance supplies
• Monitor and manage the maintenance budget while maintaining accurate records

Criteria

• Post-school technical qualification or trade certification advantageous
• Minimum 3–5 years’ maintenance management experience within a five-star hospitality environment or comparable high-end property
• Demonstrated ability to plan, implement, and oversee maintenance programmes
• Strong working knowledge of electrical, plumbing, carpentry, and HVAC systems
• Computer literate and comfortable with maintenance management software
• Energetic, motivated, and collaborative, with the ability to remain calm under pressure
• Flexibility to work shifts and respond to after-hours call-outs when required
• Applicants residing in Plettenberg Bay or the surrounding areas are invited to apply

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Education and Experience:

• A minimum Grade 12 or equivalent.
• Previous customer service or restaurant experience.

 Skills and requirements include, but are not limited to:

• Strong communication skills – both verbal and interpersonal.
• Friendly and welcoming attitude.
• Ability to stay calm under pressure.
• Basic organizational skills.
• Problem-solving abilities.
• Ability to stand for long periods.
• May involve some light lifting (e.g. moving chairs or menus).

Responsibilities, not limited to:

• Greeting guests warmly and professionally.
• Managing reservations and waitlists.
• Escorting guests to tables.
• Coordinating with servers and kitchen staff for smooth operations.
• Answering phones and taking reservations.
• Maintaining cleanliness in the front-of-house area.

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Key Responsibilities:

• Perform bookkeeping up to trial balance.
• Capture and process financial transactions accurately on accounting software, in line with firm standards.
• Maintain and reconcile accounts, ledgers, and journals.
• Prepare and update spreadsheets in Excel.
• Reconcile bank statements and supplier/customer accounts.
• Assist with VAT returns, PAYE, and other statutory submissions.
• Support senior accountants with financial reporting and ad-hoc tasks.
• Ensure accuracy, compliance, and timely completion of assigned work.

Requirements:

• Proven experience as a Bookkeeper, with ability to work up to trial balance.
• Proficiency in Excel and accounting software.
• Strong numerical and analytical skills.
• High attention to detail and accuracy.
• Good time management skills and ability to meet deadlines.
• Self-motivated and reliable, with a professional approach.
• Preferably residing in or near Somerset West.

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Key Responsibilities:

• Oversee chemical formulation and production processes.
• Drive process optimization and ensure operational efficiency.
• Maintain production and process control standards.
• Collaborate effectively across functions to achieve business objectives.

Candidate Requirements:

• A relevant Engineering degree.
• Experience in manufacturing, process engineering, or chemical production (advantageous).
• Strong mechanical understanding and technical problem-solving ability.
• Proven leadership and team management capabilities.
• High level of integrity, ownership, and attention to detail.
• Willingness to travel and work extended hours when required.

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Key Responsibilities Include but Are Not Limited To
Customer Enquiries

• Respond promptly to customer phone calls and e-mails
• Refer non-order enquiries to the correct person

Quotations & Tenders

• Prepare customer quotations in line with the Consumer Protection Act
• Compile and submit daily tenders before closing date/time, after internal approval
• Follow up with clients on tender pricing

Order Processing

• Capture orders accurately with full customer and site details
• Place all account-customer orders on hold until released by credit control, following credit-control procedures

Pro-Forma Invoices

• Generate pro-forma invoices within one hour of order confirmation for CBD customers
• Ensure and follow up on payment before delivery date
• Send pro-forma invoices for final orders and request payment on the same day

Account Customers

• Obtain official order numbers with full details
• Assist accounts department with charge queries and order numbers

Pump Liaison

• Arrange pump inspections with affiliated pumping company when concrete is to be pumped
• Maintain pumping schedule with manager and update via email, whiteboard and Batchman system

Scheduling & Client Liaison

• Confirm all orders the day before (12 pm–1 pm) with correct mix, date, time, address, site contact and order number
• Phone previous cash customers to requote

Plant Management

• Communicate daily with all plants to ensure orders and pumps are on time
• Reschedule actively for plant breakdowns, client delays or traffic issues
• Update forward planning daily and standing orders weekly

• Monitor production and adjust programme as required, advising clients of delivery times and issues

Despatch

• Monitor trucks on site and chase any that stand too long
• Maintain attention to detail for the full duration of customer deliveries

Criteria

• Previous experience in sales administration or dispatch/logistics environment essential
• Knowledge of concrete or related construction industry advantageous but not essential
• Knowledge of concrete or related construction industry advantageous but not required
• Strong communication and customer-service skills
• High attention to detail and ability to manage multiple priorities
• Competent computer literacy and order-capture skills

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Requirements:

• Bachelor’s degree in Finance, Accounting, or a related field (Honours or professional qualification e.g. CIMA, SAICA/CA(SA)/AGA(SA), or SAIPA advantageous).
• 1–2 years’ relevant accounting/finance experience, preferably across multiple entities.
• Strong knowledge of accounting principles, IFRS for SME’s and local compliance requirements.
• Proficiency in accounting software (e.g., Sage, Xero, or similar) and Microsoft Excel.
• Strong analytical and problem-solving skills.
• Ability to handle both hands-on accounting and management responsibilities.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Ability to work independently in a lean structure and manage multiple priorities

Duties will include, but are not limited to:

Accounting & Reporting

• Maintain accurate accounting records and general ledgers for all three companies.
• Prepare monthly management accounts & balance sheet reconciliations
• Ensure accurate and timely month-end and year-end closings.
• Assist with annual budgets, forecasts, and variance analysis.

Compliance & Statutory

• Ensure compliance with IFRS for SME’s and all statutory requirements.
• Manage and process VAT, PAYE, 501 recons, WCA submissions and other statutory returns to SARS & other related entities.
• Liaise with external auditors during audits and ensure audit readiness.
• Maintain and strengthen internal financial controls across the group.

Financial Management & Operations

• Oversee and assist with accounts payable and accounts receivable.
• Managing and processing of payroll.
• Assist with monitoring and managing cash flow, working capital, and liquidity.
• Review supplier and customer reconciliations, ensuring accuracy.
• Implement and improve financial systems, processes, and reporting standards across companies.
• Support operational teams with financial insights for decision-making.

Team Support & Leadership (growing into FM role)

• Supervise and guide junior finance staff (Bookkeepers/Clerks).
• Review the work of team members and provide feedback for accuracy and compliance.
• Assist in developing team capabilities and promoting best practices.
• Take responsibility for overseeing the finance function in the CFO’s absence

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Required technical competencies:

• In-depth understanding of object-orientated design
• In-depth understanding of .Net and experience with C#
• Solid experience with user-interface design and implementation
• Web development experience with JavaScript/Typescript and HTML5
• Experience with online and distributed architectures
• Documentation (Writing specifications, tests, etc.)

 Advantageous Skills and Experience

• Experience with C/C++
• Experience with embedded systems
• Experience with big data, such as Cassandra
• SQL
• Microsoft Qualifications: C#, .NET, ASP.NET
• NET MVC
• CSS & CSS Frameworks (such as Bootstrap)
• JavaScript frameworks (e.g. Angular, Aurelia)
• Agile development
• Unit / Automated Testing frameworks and tools

Required qualification:

• University degree (Computer Science or Electronics preferred) or equivalent with 10 years software development experience within a team environment, or Master’s level degree with 5 years software development experience within a team environment.

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Key tasks include:

• Specifications for any required tests, whether for data gathering or final implementation testing
• Effective benchmarked and tested algorithms in C/C++
• Machine learning source code (training) in Python
• Well maintained training data and error bars on each measured parameter well documented

Requirements include:

• B.Sc., M.Sc. or B.Eng qualification
• At least 7+ years work experience in programming and/or modeling
• Office based work with rare exceptions
• Fluent in English
• Willingness to travel for work
• Willingness to put in overtime on occasion
• Exceptional problem-solving skills
• Strong Applied Mathematics background
• Competent in at least one compiled language, preferably C or C++
• Some experience with ML and Python
• Qt experience a plus