Front Office Coordinator at Helderberg Personnel

Key Responsibilities Include but Are Not Limited To

• Assist the Reservations Manager with strategy implementation and planning
• Oversee smooth and professional check-in/check-out procedures
• Monitor guest profiles, preferences, and memberships on Opera
• Resolve guest complaints promptly and effectively, escalating where necessary
• Maintain cash handling, banking, and account control procedures
• Support team culture, training, and communication to ensure service excellence and upselling
• Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
• Ensure compliance with hygiene, appearance, and safety standards
• Maintain equipment, supplies, and stationery stock levels
• Complete daily reporting and accurate shift handovers

Criteria

• Previous experience in Front Office operations within a lodge or hotel environment
• Strong guest relations skills with a warm, professional manner
• Excellent computer skills
• Sound knowledge of Opera or similar property management systems
• Attention to detail with strong administrative and financial controls
• Ability to manage and motivate a team, fostering a culture of excellence and upselling
• Flexible, reliable, and able to handle pressure in a dynamic environment
• Well-groomed and well-spoken
• Fully proficient in English (read, write, speak)
• Solid Afrikaans (understand, speak, write)
• Good knowledge of the geography and places of interest in the surrounding area