Sales Agent (Finchoice) at Weaver Fintech Ltd

Role Overview 

• The ideal candidate for this role will be responsible to telephonically market the Company’s wide range of products to existing customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction.

Key Performance Areas

Sales performance

• Ensure agreed KPA’s and sales targets are achieved in line with business requirements
• Assist in increasing sales revenue within the Telemarketing department
• Efficiency and Productivity
• Reach performance targets relating to productivity, adherence, turnaround, time keeping and qualityBe available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels
• Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice
• Taking responsibility for each individual Contact by ensuring that advise is always given in the customer’s best interests
• Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
• Work towards continuously improving the customer experience and service delivery

Quality standards

• Focus on “getting it right first time” to ensure that correct and precise information is relayed to customers
• Capture all details of the customer, call log and sales transactions
• accurately onto the system
• Adhere to internal systems, policies, procedures and requirements

Qualifications & Accreditations

• Grade 12 / Matric or equivalent

Experience & Skills

• 1 Year sales experience in a target-driven environment (preferably in a contact centre)
• Computer literate

Attribute & Behaviours

• Energetic & positive attitude
• A strong customer focus
• Good communication and listening skills
• Excellent sales ability
• Team player but able to work independently
• Excellent telephonic manner