Latest Jobs at Weaver Fintech Ltd

• We're looking for a Product Manager to own the Payment Integrations product — the layer that connects PayJustNow to merchants, payment gateways, PSPs, and financial rails. This role is central to our ability to onboard merchants at speed, maintain high transaction success rates, and expand into new payment channels and geographies.
• You will work closely with Engineering, Commercial, Merchant Success, Finance, and Compliance to build and operate a best-in-class integrations platform — balancing stability and reliability with the pace of new capability delivery.

What You’ll Be Responsible For:

Product Strategy & Roadmap

• Own the product vision and roadmap for PayJustNow's payment integrations layer — covering gateway connections, merchant plugins, API integrations, and payment rail connectivity.
• Identify and prioritise integration opportunities that unlock merchant growth, improve transaction success rates, or reduce integration friction and time-to-live.
• Define and own the integration architecture strategy — balancing build, buy, and partner decisions across the integrations ecosystem.
• Stay close to evolving payment standards (e.g. 3DS2, open banking, card scheme mandates) and ensure PayJustNow remains compliant and competitive.

Discovery & Problem Definition

• Deeply understand the merchant integration journey — from initial API connection and plugin install through to live transaction processing.
• Identify where integrations fail, degrade, or create friction for merchants — and build solutions that reduce time-to-value and integration complexity.
• Work with Commercial and Merchant Success to capture integration gaps blocking new merchant acquisition or expansion.
• Use transaction data, error logs, and merchant feedback to identify reliability and performance issues before they become commercial problems.

Delivery & Execution

• Lead cross-functional delivery squads to design, build, and ship integration capabilities — including APIs, SDKs, plugins (WooCommerce, Shopify, Magento, etc.), and direct gateway connections.
• Write clear product briefs, integration specs, and developer-facing documentation standards.
• Manage third-party PSP and gateway relationships from a product perspective — ensuring integrations are maintained, certified, and performing.
• Drive the reliability and uptime of the integrations layer — owning incident response protocols alongside Engineering.

Stakeholder Collaboration

• Act as the primary product partner for Commercial, Merchant Success, Finance, and Engineering on all integration-related decisions.
• Communicate clearly on integration status, risks, and roadmap priorities to senior leadership.
• Support the sales process by providing integration timelines, capability overviews, and technical feasibility assessments for prospective merchants.
• Engage with gateway and PSP partners to influence roadmaps and secure early access to new capabilities.

Measurement & Continuous Improvement

• Define and track success metrics, including:
• Transaction success rate (TSR) and decline reasons
• Integration time-to-live for new merchants
• API uptime and error rates
• Gateway-level authorisation rates
• Integration coverage across key merchant platforms
• Use data to continuously improve integration reliability, reduce failure rates, and optimise payment performance.

First 90 Days – What Success Looks Like

First 30 Days: Understand & Connect

• Build strong relationships with Engineering, Commercial, Merchant Success, Finance, and Compliance.
• Deeply understand the current integrations landscape — active gateways, merchant plugins, API versions, and known pain points.
• Review current integration error rates, TSRs, and the merchant onboarding funnel to establish baseline performance.
• Map the existing roadmap, in-flight integrations, and technical debt in the integrations layer.

Days 31–60: Shape & Prioritise

• Articulate the integration product strategy — what to build, maintain, deprecate, and partner on.
• Define priority integrations based on commercial impact and merchant demand.
• Establish a clear framework for integration certification, versioning, and deprecation.
• Align Engineering and Commercial teams around a shared integration roadmap.

Days 61–90: Deliver & Lead

• Ship at least one meaningful integration improvement — whether a new gateway connection, plugin release, or reliability fix.
• Demonstrate early commercial impact through improved merchant onboarding speed or transaction performance data.
• Establish clear operating rhythms with Engineering and Merchant Success.
• Be recognised as the go-to product owner for PayJustNow's payment integrations.

What We’re Looking For

Experience

• 5+ years' experience as a Product Manager, with significant exposure to payment systems, integrations platforms, or developer-facing products.
• Demonstrable experience owning API or platform products — ideally in payments, fintech, or e-commerce.
• Familiarity with payment rails, gateway integrations, PSP relationships, and card scheme rules (Visa/Mastercard).
• Experience working across merchant plugin ecosystems (Shopify, WooCommerce, Magento, or similar) is a strong advantage.
• Comfortable operating in regulated environments with PCI-DSS, AML, and compliance considerations.

Skills & Strengths

• Technically fluent — able to read API documentation, engage meaningfully with engineers on integration design, and write clear technical specs.
• Strong commercial instincts — understands how integration quality and speed-to-live directly impact revenue and merchant retention.
• Data-driven — uses transaction data, error logs, and performance metrics to diagnose problems and prioritise solutions.
• Clear communicator — able to translate technical integration complexity into language that resonates with commercial and merchant-facing teams.
• Strong prioritisation skills across competing integration demands from multiple merchants and stakeholders.

Mindset

• Obsessed with reliability — you understand that integration downtime is commercial downtime.
• Developer-empathetic — you think about the experience of technical and non-technical merchants integrating with PayJustNow.
• Pragmatic and delivery-oriented — you know how to ship incremental improvements while managing longer-term platform investments.
• Commercially curious — you connect integration decisions to business outcomes.
   

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Role Overview

The ideal candidate for this role will be responsible to provide an inbound telephonic and electronic digital service to new and existing customers with a view to retaining and generating business by providing outstanding customer service.

• The successful candidate is expected to meet and achieve all department standards that align with business strategy and customer excellence.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries keeping customer satisfaction at the core of every decision and behaviour.
• Position will be based at our offices in Wynberg, Cape Town.

Key Responsibilities

• Effectively manage all incoming customer queries on voice and digital.
• Provide an empathetic, engaging, respectful, friendly, professional service to enhance the customer’s experience.
• Take accountability for each individual customer interaction by ensuring that the call is resolved to the best of your ability.
• Handle objections appropriately to ensure that positive results are achieved and enhance customer experience.
• Display empathy when addressing difficult queries and customers by identifying the customer’s needs, confirming understanding, and then providing the best possible solution.
• Improve the customer experience and service delivery by providing excellent customer service.
• Achieve benchmarks and targets related to customer excellence – (customer satisfaction) CSAT, CEI (customer experience), QA (quality assurance).
• Reach personal and team performance targets relating to productivity, adherence, timekeeping, turnaround time, sales and customer service on voice and digital channels.
• Be available to take calls/tickets by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels.
• Administer policies in an organised and efficient manner, ensuring that outstanding tasks are up to date and departmental service standards are adhered to.
• Proactively exploring ways to improve operational efficiencies.
• Focus on First Contact resolution by ensuring the correct information is shared with the customer.
• Ensure that compliance requirements are met across all platforms.
• Logging and capturing all customer and platform information accurately.
• Adhere to internal systems, policies, and procedures.
• Behaving professionally towards customers and colleagues.
• Upsell product offering to new & existing customers in line with required performance standards and targets.
• There may be additional requirements which have not been stipulated above in which case these will be managed in the KPA

About You

• Grade 12 / Matric or equivalent.
• 1 year (minimum) Customer service experience.
• 1-year (minimum) FreshDesk/FreshChat
• 1 year (minimum) sales experience.
• Effective communication skills (verbal and written)
• Experience in Financial Services/Insurance sector
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone etiquette and business writing skills
• Client-driven / centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional diligence with a thorough approach to work
• Excellent listening and interpersonal communication
• Conducts themselves in a professional manner
• Collaborator but able to work independently
• Comfortable working in an agile environment
• Has the maturity to take accountability for their outputs
• Knowledge sharing using emotional intelligence in an empathetic yet impactful manner
• Problem solving ability
• Has the ability to approach demanding situations with empathy.

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Role Overview 

• The ideal candidate for this role will be responsible to telephonically market the Company’s wide range of products to existing customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction.

Key Performance Areas

Sales performance

• Ensure agreed KPA’s and sales targets are achieved in line with business requirements
• Assist in increasing sales revenue within the Telemarketing department
• Efficiency and Productivity
• Reach performance targets relating to productivity, adherence, turnaround, time keeping and qualityBe available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels
• Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice
• Taking responsibility for each individual Contact by ensuring that advise is always given in the customer’s best interests
• Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
• Work towards continuously improving the customer experience and service delivery

Quality standards

• Focus on “getting it right first time” to ensure that correct and precise information is relayed to customers
• Capture all details of the customer, call log and sales transactions
• accurately onto the system
• Adhere to internal systems, policies, procedures and requirements

Qualifications & Accreditations

• Grade 12 / Matric or equivalent

Experience & Skills

• 1 Year sales experience in a target-driven environment (preferably in a contact centre)
• Computer literate

Attribute & Behaviours

• Energetic & positive attitude
• A strong customer focus
• Good communication and listening skills
• Excellent sales ability
• Team player but able to work independently
• Excellent telephonic manner
   

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Role Overview 

• The ideal candidate for this role will be responsible for leading, supporting, motivating and developing a team of Collection Agents, ensuring that key performance requirements and operational efficiencies are achieved in line with the company objectives.

Revenue and Efficiency

• Ensure that the team and the agents’ key performance targets are met in line with business requirements
• Ensure team and agents quality standards are met and that a high standard of quality is achieved and maintained
• Set and maintain production standards and targets in line with departmental requirements
• Meet team efficiency targets as per KPA requirements for department

Ensure that an exceptional customer experience is consistently achieved

• Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is maintained
• Promote excellent customer service orientation within team of Agents and across the wider business
• Continuously improve customer experience and service delivery statistics
• Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity

Ensure service level agreements are adhered to

• Ensure that the departments service level agreements are in place and are achieved
• Constantly engage with management regarding any challenges identified to mitigate through appropriate measures

People management

• Ensure all team members have KPA’s and personal development plans in place with clear and tangible goals
• Lead, guide, develop and support your agents by identifying and conducting coaching and training to achieve performance standards.
• Foster an environment that encourages and rewards innovation and challenges current methodologies
• Promote staff engagement by ensuring adequate measures are in place to improve culture in the Department
• Initiate and participate in motivational team and departmental activities
• Effective workforce planning ensuring adequate resources are in place to meet departmental objectives
• Ensure all agents follow the leave management process and that all leave has been captured and approved
• Identify and manage behaviour in line with prescribed legislation and company policies and procedures

Reporting

• Capture required data in order to ensure all systems are up to date and accurate
• Manage and track the team’s performance hourly, daily, weekly and monthly
• Provide accurate reports in line with the departments requirements
• Identify adverse variances and / or negative trends and proactively develop action plans to address this
• Provide operational feedback to the Management team by identifying trends through data analysis

Quality control

• Monitor calls and provide relevant feedback for improvement
• Conduct regular coaching in order to improve quality of service delivery
• Take appropriate action when quality standards are not met or upheld

Projects

• Participate in any projects as per the agreed KPA
• Assist with the implementation and optimization of projects and assignments

Motivation

• Initiate and participate in motivational team and departmental activities
• Ensure all motivational activities are planned and implemented in line with the motivational plan to ensure buy-in from agents
• Complete motivational tasks within the required timeframes

Required Skills & Competencies

Negotiation & Persuasion

• Strong ability to handle objections and resistance
• Skilled in reaching agreements without damaging compliance boundaries

Emotional Intelligence & Resilience

• Comfortable dealing with hostile, stressed, or evasive customers
• Ability to remain calm and professional under pressure
• High tolerance for rejection and difficult conversations

Financial Assessment

• Ability to analyze income, expenses, and affordability
• Recommend realistic repayment solutions

Legal & Compliance Awareness

• Knowledge of debt collection laws
• Understanding of when and how to escalate cases legally

Communication Skills

• Clear, firm, and professional tone (verbal and written)
• Ability to explain consequences without making threats

Familiarity with:

• Settlement negotiations
• Debt restructuring
• Pre-legal and legal handover processes

Requirements

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent
• A relevant tertiary qualification would be advantageous
• Legal & Compliance Requirements

Must understand:

• NCA (National Credit Act) Compliance
• NCR (National Credit Regulator)
• CFDC (Council for Debt Collectors)

Experience & Skills

• Minimum of 3 years’ experience within the Collections industry in a Contact Centre environment
• Must have at least 1 to 2 years’ experience in leading a team within a target driven environment
• Competent in MS Office packages, particularly MS Word, Excel and Outlook
• Clear credit and criminal record
• Effective communication skills (verbal and written)
• Must be available to work shifts, weekends and public holidays

Attributes & Behaviours

• Strong motivational and leadership abilities with a positive attitude
• Effective decision making and problem solving abilities
• Deadline and target driven
• Recognise opportunities for improvement and use initiative to introduce them
• Excellent interpersonal and communication (both verbal and written) skills
• Ability to work independently as well as within a team
• Excellent planning and organisational skills with a proactive approach
• Attention to detail and the ability to interpret data
• Resilient and change orientated
   

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Purpose of the role

• The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.

Key Performance Areas

Generate revenue

• Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
• Obtain “promise to pay” from customers
• Rehabilitate and educate customers with regards to their payment profile
• Achieve daily collection targets

Efficiency and productivity

• Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
• Completion of lost time sheets on a daily basis
• Adhere to company systems, processes, policies and procedures
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Negotiate with customers in a way that does not tarnish the relationship of the customer
• Ensure that a polite, friendly, efficient and professional service is provided

Quality standards

• Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
• Capture all details of customer liaison and agreements accurately onto the system

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent Qualification

Experience & Skills

• Minimum of 1 year Collections experience within a Contact Centre
• Effective communication skills (verbal and written)
• Must be available to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (Email, Internet, Word and Excel)
• Excellent telephone etiquette

Attributes & Behavior's

• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent Qualification
• Legal & Compliance Requirements

Must understand:

• NCA (National Credit Act) Compliance
• NCR (National Credit Regulator)
• CFDC (Council for Debt Collectors)