Sales and Onboarding Executive | JHB at Moove Africa

About the Role

• The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels

What You’ll be Doing

• Deliver 100% satisfaction, in-person support to our drivers.
• Walk drivers through onboarding and all of the tools to be successful
• Help brand the Moove name and get drivers excited
• Stay on top of Moove policies and procedures
• Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
• Welcome and greet customers delightfully.
• Accurately describe Moove’s product features and benefits to drivers.
• Ensure all onboarded drivers are transferred to the Moove Fleet account.
• Resolve driver related issues.
• Work with the City Fleet Manager in building harmonious relations between drivers.
• Build driver funnel dashboard for new driver acquisition across various channels
• Manage driver referral and incentive schemes.
• Manage driver agency relationships to ensure they met company KPIs.

What You will need for this position

• A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
• A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
• Excellent communication skills.
• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
• Must be customer service-centric.
• Must possess basic administration skills.
• Ability to work independently, with little or no supervision.
• Ability to work in a fast-paced environment.

Key Metrics

• Sign up of X number of drivers daily with security deposit
• 75% conversion from lead gen to conversion with deposit
• First trip to first month trip target to be mapped to performance
• Executive to DP knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance
• Sign up incentives to be tiered basis 1st trip to 200th trip