Welcome to GBS, your gateway to excellence in the South African financial services industry.
Established in 2010, GBS stands as a beacon of innovation, performance and enduring customer satisfaction.
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We’re looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.
You’ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you’ll help shape strategies that directly impact business growth.
Key Responsibilities:
Lead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.
Develop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.
Monitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.
Build and manage strong client relationships, identifying upsell and cross-sell opportunities.
Report on sales performance, client feedback, and growth strategies to senior leadership and Exco.
Partner with internal teams to enhance customer journeys and deliver seamless service experiences.
Qualifications & Experience:
5+ years’ experience in sales management, call center operations, or client success leadership (app, or digital preferred).
Proven track record of exceeding sales and revenue targets in a high-volume environment.
Strong leadership, communication, and motivational skills.
Proficiency with CRM platforms, sales analytics, and performance reporting tools.
Results-oriented mindset with a passion for team success and continuous growth.
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