Latest Jobs at NTT Ltd.

Your day at NTT DATA

• The MS VoIP Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The MS VoIP Engineer is responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analysing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyse and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Requirements and Qualifications:

• Bachelor's degree or equivalent in Telecommunications or Information Technology, or related field.
• 3 - 5 years ICT experience or worked experience in a similar role
• CCNA/ CCNP certification.
• Cisco Certified Network Associate (CCNA) Voice/Collaboration – Advantageous
• Strong understanding of VoIP protocols systems (SIP, RTP, H.323), networking fundamentals (TCP/IP, LAN/WAN, VLANs), and voice codecs
• Network QoS
• Good understanding of WAN/LAN systems
• ITIL v4
• IT and technical support experience.
• Excellent communication and negotiation abilities.

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Your day at NTT DATA

• The Continuous Service Improvement & Change Analyst is a specialist responsible for driving and supporting ongoing improvement of IT services while also owning change management practices. The role analyses service performance to identify opportunities for quality, efficiency, and customer satisfaction, implements improvement initiatives, and ensures that changes are assessed, approved, communicated, and delivered with minimal risk and disruption.
• The analyst monitors the effectiveness of improvements and changes, provides actionable insights to stakeholders, and recommends further enhancements. The role requires strong analytical capability, advanced ITSM knowledge, and the ability to influence service outcomes through data-driven insight, governance, and continuous improvement leadership

Key Responsibilities:

• Conducts analysis of service performance metrics, including incident management, problem management, service level agreements (SLAs), and client feedback and identifies trends, patterns, and areas for improvement.
• Collaborates with cross-functional teams to identify and implement improvement initiatives - this may include process optimization, automation, tool enhancements, and service design improvements.
• Collect, analyze, and interpret data to deliver meaningful insights, recommendations, and dashboards for stakeholders.
• Support the identification and adoption of AI/automation solutions to streamline processes and improve service outcomes. Contribute to measuring and reporting the effectiveness of implemented automation.
• Generates reports and dashboards to communicate service performance and improvement progress to stakeholders.
• Engage Service Owners, internal teams, and business stakeholders to gather feedback, understand pain points, and prioritize opportunities.
• Work with services teams to identify recurring incidents and root causes; help define and implement preventive measures.
• Review ITSM processes and workflows to identify bottlenecks; propose and implement streamlining improvements.
• Investigate and adopt AI/automation initiatives or tools to drive process efficiencies and add value to service delivery.
• Contribute to the knowledge base by documenting best practices, lessons learned, and improvement recommendations, thereby promoting e a culture of continuous improvement.
• Own the change management process end‑to‑end, ensuring risk/impact assessments, appropriate approvals, and adherence to governance.
• Plan and facilitate CAB meetings, prepare RFC packs, ensure quality of submissions, and maintain an accurate change calendar.
• Coordinate change communications to stakeholders and users, ensure readiness activities (testing, back‑out plans) are in place.
• Support emergency change procedures and ensure timely post‑implementation reviews, capturing success/lessons learned.
• Maintain metrics for change performance (success rate, failed/back‑out changes, unauthorized changes) and drive corrective actions.
• Stays up to date with industry trends, emerging technologies, and best practices related to IT service management and continuous improvement.
• Performs any other related task as required.

Knowledge and Attributes:

• Analytical and problem-solving skills, with the ability to collect, interpret, and analyze data from various sources.
• Knowledge of IT service management frameworks and processes, such as incident management, problem management, change management, knowledge management and service level management.
• Good communication skills, both verbal and written, with the ability to present information in a clear and concise manner.
• The ability to plan, prioritize, and manage multiple initiatives simultaneously.
• The ability to operate independently with limited supervision.
• Seasoned proficiency in data analysis tools, reporting tools, and Microsoft Office Suite.
• Seasoned interpersonal skills and the ability to work collaboratively with cross-functional teams and stakeholders.
• The ability to influence service owners, delivery leads, and clients.
• Automation & AI Adoption, Data Analysis & Reporting.
• Excellent attention to detail, a proactive mindset, and a commitment to delivering high-quality results.
• Change management aptitude: governance, risk/impact analysis, CAB facilitation, communications, and adoption.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field preferred.
• ITIL v4 Foundation (ITIL v4 Managing Professional advantageous).
• Certification or training in Change Management (Prosci, APMG, or equivalent advantageous).
• Certification or training in Continuous Improvement.
• Data & Reporting certification or demonstrable experience (Power BI, Advanced Excel, other automation or analytics tools).

Required experience:

• 5 to 7 Years’ experience in IT service management, service improvement, or operational excellence roles within a managed services or enterprise IT environment.
• Experience analyzing SLA trends, ticket volumes, and client feedback; preparing dashboards and monthly reporting materials.
• Hands-on experience (configuration, reporting, workflow optimization) with ITSM tools such as Xurrent, ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
• Proven experience coordinating and/or facilitating change management activities (CAB facilitation in complex environments, post-implementation reviews, Change communications).

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Your day at NTT DATA

• The Head of Delivery: P&C is a leadership role, responsible for the planning, execution and delivering of strategic P&C information technology programs, managing multiple related projects within scope, budget, and timeline.
• This role collaborates with cross functional teams, manage resources, and ensure program success by utilizing effective project management methodologies.
• This leadership role has the core responsibility for fostering a positive team culture, supporting the growth of the team, and promoting communication and collaboration, thereby creating an environment that drives high performance and ensures a motivated and cohesive project team.

Key responsibilities:

• Defines IT program scope, objectives, and deliverables in collaboration with stakeholders. Develops comprehensive project plans, including timelines, budgets, and resource allocation. Identifies and manages project dependencies, risks and issues.
• Coordinates and leads project teams, ensuring tasks are completed on schedule and within budget. Monitors project progress, ensuring tasks are completed on schedule and within budget. Monitors project progress, identifies potential roadblocks, and takes proactive measures to keep the project on track. Conducts regular meetings and provides project updates to stakeholders.
• Engages and communicates with stakeholders at all levels to understand project requirements, expectations, and changes. Fosters positive relationships and ensures alignment on project objectives. Manages stakeholder feedback, addresses concerns, and negotiates changes when necessary.
• Allocates resources effectively to meet project goals. Coordinates with functional managers to secure necessary resources, including personnel and equipment. Optimizes resource utilization and maintains a balanced workload across the project team.
• Ensures project deliverables meet quality standards and fulfils customer requirements. Implements effective quality assurance processes and conducts regular reviews to identify and address any quality issues. Collaborates with the quality assurance team to ensure adherence to best practices.
• Identifies project risks and develops risk mitigation strategies. Proactively monitors and manages risks throughout the project lifecycle. Escalates critical risks to senior management and recommends appropriate action plans.
• Maintains comprehensive project documentation, including project charters, plans, schedules, budgets, and status reports. Ensures accurate and up-to-date documentation is accessible to relevant stakeholders. Facilitates knowledge transfer and lessons learnt sessions to improve future project execution.
• Provides strategic direction and leadership to the project management team. Defines and implements project management methodologies, processes and standards to ensure consistent and effective project execution. Fosters a culture of excellence, accountability, and continuous improvement within the project management function.
• Provides guidance and support to team members by offering coaching and mentoring. Helps them develop their skills, overcome challenges, and reach their full potential. Encourages professional growth and provide learning opportunities

To thrive in this role, you need to have:

• Significant knowledge and understanding of working within a matrixed global organization.
• Significant project management skills, specifically delivery IT projects.
• Assertive in approach coupled with confidence in the area of expertise and the ability to facilitate business conversations.
• Significant engagement and relationship building skills.
• Ability to persuade, negotiate and influence key stakeholders.
• Excellent conceptual insight and ability to think strategically.
• Excellent ability to establish and manage processes and practices through collaboration and the understanding of business.
• Excellent ability to manage urgent and complex tasks simultaneously.
• Significant leadership skills with superior decision-making skills.
• Excellent verbal and written communication skills
• Excellent business acumen knowledge.

Academic qualifications and certifications:

• A bachelor's degree or equivalent in Project / Program Management or related field desired.
• Relevant Project / Program Certification(s) preferred.

Required experience:

• Significant experience working in a similar position in a global organization.
• Significant experience overseeing projects through the full life cycle.
• Significant demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business.
• Significant previous experience operationally managing a team - across standard and complex IT projects/programs.

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Your day at NTT DATA

• As a Data Centre Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the goto person to restore services and ensure our clients' satisfaction.
• As a Data Centre Managed Services Engineer, you'll be responsible for managing and maintaining our data center.
• You will be essential to the implementation and maintenance of our process control systems, which will guarantee the effective and secure running of our operations.
• You will also help with the daytoday operations of our data center by providing support to all areas of IT including VMware vSphere Virtualization, NSX, ESXi Hypervisor and Platform (vCPE), Storage Management, Red Hat Enterprise Linux Server Administration and Amazon Web Services (AWS).

Key Roles and Responsibilities:

• Expert in deploying and managing services on VMware (vSphere), Azure, AWS and other virtual platforms as needed
• Familiarity with managing workloads across multiple hybrid cloud environments
• Deployment, configuration, and maintenance of Linux and Windows servers
• Strong experience configuring, troubleshooting and tuning system hardware and software configurations for performance and reliability
• Diagnose and resolve complex systems issues with multiple influencing factors
• Incident response to system alerts, serve as point of escalation for afterhours issues
• Backup Technology (Disaster/Recovery/Restore)
• Experience with HP 3Par, EMC, Netapp Storage Platforms (advantageous)
• Monitoring tool and deployment automation development
• Server Administration

Academic Qualifications

• Degree/Diploma in Computer Science or System Administration or related field preferred, or equivalent experience
• Microsoft Certified Solutions Associate (MCSA)
• CompTIA Security+
• VMware Certified Professional (VCP)
• CompTIA Network+
• Cloud certs: AZ104, AWS Certified Solutions Architect
• Any of the Storage SAN certs: NetApp NCDA, Dell EMC Proven Professional

Required Experience:

• Minimum of 3 -5 years of experience with Intel platforms including a combination of the following: Windows Server Administration, Linux / Unix Server Administration, Storage Administration
• Experience with Local Area Networks (LAN)
• Experience with Wide Area Networks (WAN)
• Experience with Storage Area Networks
• Experience with Scripting/development in tools such as PowerShell (Highly advantageous)
• Experience with Active Directory (group policies)
• Excellent communication and interpersonal skills
• Strong analytical and problemsolving skills with attention to detail.
• Ability to work in a fastpaced environment and manage multiple tasks simultaneously.
• Storage Systems (NetApp, DELL utility, HP Primera)
• Experience Windows SCCM server patching