Sales Coach: Business Insurance at Telesure Investment Holdings (TIH)

Responsibilities

Coaching Needs Analysis

• Support the identification of coaching needs by analyzing performance and competence data to identify gaps in relation to required levels. Listen and assess sales calls against predefined sales measurements (achieving talk time targets, dials, conversion, closing, effectiveness and sales targets). Assess and monitor sales calls and performance to ensure effective implementation of sales coaching provided to the individual.

Customized Coaching Plan and Delivery

• Identify high priority performance issues and ensure that suitable focus is placed on addressing these issues through the creation of effective coaching interventions. Provide one-on-one coaching to improve performance (soft skills, sales techniques and rapport, product knowledge). Ensure each sales consultant is guided in accordance with the measures, goals and objectives set between the sales consultant and the coach.

Product Entrenchment

• Reinforce product knowledge, run small training programs (or pieces of larger training programs) for selected sales consultant using current content. Support the change management to sales consultants and guide and mentor the changes in sales process, scripting, product knowledge.

Work Scheduling and Allocation

• Organize own work schedule each day in line with changing priorities. Insights and Reporting
• Extract and combine data to generate standard reports. Provide continuous feedback and reports (sales improvement, trends analysis, etc) to sales consultant and management of performance improvement.

Internal Client Relationship Management

• Build effective working relationships within the internal client organization, delivering high-quality professional services. Consult and provide feedback and support to sales managers and sales consultant in terms of required coaching needs.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognised qualification or Wealth Management Qualification (Essential); RE 5 (Advantageous); Degree/Diploma in Business Management (Advantageous)

Experience

• 1 - 2 years Sales Coach experience within a call centre/customer service environment (Essential); 1 - 2 years experience in Long-term Insurance industry (Advantageous).