A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been ...
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Identifying opportunities and setting up meetings with other divisions and/ or stakeholders in current Customer accounts, acting as a strategic advisor to all appropriate stakeholders within a customer account through continued research and detailed analysis to understand and anticipate Customer needs.
Follow up and monitor customer queries and complaints through effective interdepartmental communication to ensure timeous resolution. Conducting and performing Cylinder Audits, report on Customer Satisfaction Surveys, recording near misses and tracking and assisting with collection of customer payments within defined payment window (Debtor Days).
Establish open communication channels between the Customer and relevant departments within Air Liquide to ensure customer satisfaction, prospecting on a consistent basis through cold calling, customer referrals and networking to obtain appointments with appropriate stakeholders and conduct effective preparation for appointments and engaging in continuous research on: Customer needs, current market position, Industry opportunities and challenges.
Following the Air Liquide sales engagement process in all interactions, including both telephonic and face-to-face meetings, Setting-up and executing meetings with prospective Customers to diagnose needs, create value and present solution offerings. Negotiating competitive pricing structures and contracts that ensures profitability for Air Liquide and effective service delivery to Customers.
Construct financial agreements (Profit and Loss) and diagnostic findings on customer needs (Defining Customer Needs) for internal approval, communicate and negotiating price increases timeously and effectively to Customers, contributing to monthly sales related reports
Reporting on contributor activity and information, Tracking sales performance against targets, engaging in consistent research to build a thorough knowledge and understanding of territory, current industry, market and competitor trends and developments. Monitor and research development and changes in assigned territories, engage in continuous learnings to exhibit a thorough understanding of Air Liquide products and solutions.
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Educational requirements
Degree/Diploma in Sales and Marketing or Engineering
Valid driver's license
Experience
3 years minimum sales experience in gas or related industry
Gmail
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