Jobs at G4S

KEY PERFORMANCE AREAS

Execution of Training and Assessments

• Facilitate and provide support of identified learning interventions
• Number of learners that complete the required  training programmes
• Learner achievements recorded and input provided to training system and report
• Implement and monitor learner rating systems.
• Liaise with management around learners performance
• Customer requirements met  in specific training interventions at regional centres/branches
• Plan and schedule learning interventions both technical and behavioural to meet region needs with focus on core skills identified

Training Provider Accreditation Maintained

• Compliance to SASSETA/ TETA  requirements
• Training provider accreditation status maintained
• Learner achievement reports maintained
• Assessment and moderation reports submitted
• Skills programmes certified
• Submit annual audits as per SETA/PSIRA requirements
• Implement actions to ensure accreditation of the Training Centres

Maintain Proper Record Keeping/Admin

• Ensure that expense mandates follow audit procedures
• Ensure an effective Training Administrative Service
•  Assess competency against learning outcomes of operational employees and provide proof of assessments
• Submission of weekly training reports

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

MINIMUM REQUIREMENTS

Qualification and Experience

• 3 Years working experience in Psira/Sasseta training environment
• 3 years relevant operational experience (CIT/Armed Response/Security would be highly recommended)
• Diploma in ODETDP Level 5
• Sound understanding of relevant statistical information and the reporting thereof
• Previous experience in the planning, facilitation monitor and control of technical and behavioural learning interventions
• Preference code EC (10) Valid driver’s License
• Valid Firearm Competency Certificate
• PSIRA Instructor Grade A essential
• Firearm Instructor and Range Officer essential
• A good understanding of relevant national qualifications and unit standards will be beneficial, but not essential

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Key Responsibilities:

Installation and Maintenance Management

• Conduct installations and de-installations of ABMs.
• Provide on-site training to clients on newly installed ABMs.
• Install and maintain docking stations.
• Apply necessary upgrades and modifications of ABMs.

Operational Efficiency

• Ensure timely response to client service requests.
• Maintain high standards of workmanship.
• Complete service-level agreements (SLAs) as per contractual obligations.
• Properly maintain and manage company-issued equipment.
• Retrieve faulty canisters from cash centre for service and repair.
• Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
• Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

Client Satisfaction and Retention

• Ensure ongoing customer satisfaction through effective training and support on all devices.

Customer Service Delivery

• Provide on-site technical fixes as required.
• Respond to technical call-outs within SLA timeframes.
• Be available to work extended hours as operational demands require.

Health and Safety Compliance

• Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
• Participate in company safety initiatives including meetings and toolbox talks.
• Report and follow up on all safety incidents promptly.
• Adhere to workplace safety policies and procedures.
• Attend mandatory safety training and refresher sessions.
• Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate:

Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Must have at least 2 years experience as a Field Technician or in a related field.
• Trade test.
• Electrical skills.
• Technical skills.