Sales Consultant - Coricraft - The Glen at TFG (The Foschini Group)

Key Responsibilities:

Sales maximization 

• Maintain and increase sales 
• Ensure staff are aware of new stock and can answer product related questions 
• Ensure no quotation remains on the system for more than 7 days 
• Ensure available stock is pushed and sold 
• Ensure targets are met and business growth ensured 

Providing excellent customer service at all times 

• Ensure customer expectations are exceeded 
• Ensure that all customers are receiving service of the highest quality and standards 
• Ensure all queries have been attended to 
• Ensure that all customers have been contacted and that follow up notes are made on individual orders 
• Ensure all Coricraft values are lived and for all staff to attain the level of excellence require 

Basic administration 

• Ensure the customer receives the correct products and delivery process is run in a smoother manner. 
• Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake. 
• Ensure that the correct amount and payment type is used when applying payment 
• Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information. 
• Ensure all customers are provided with constant service. 
• Ensure that stock levels are correct and minimize stock losses 

Assuring that showroom looks presentable at all times 

• To ensure a clean and tidy store in order to enhance display of the store 
• To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot. 
• To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing 
• ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade. 
• Incumbent achieves results in ways that build strong partnerships, both internally and externally 
• Client satisfaction / expectation management 
• Participate effectively in a team and self-management 
• Incumbent achieves results in ways that build strong partnerships, both internally and externally 
• Client satisfaction / expectation management 
• Attending to incoming calls 
• Attending to walk in customers 
• Following company policies and procedures 

Experience and Qualifications: 

• Matric 
• 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment 
• Sales qualification advantageous 
• Computer Literate 
• Knowledge of Syspro