Active Jobs at EXL South Africa

Job Description

• This role is crucial for overseeing and enhancing the induction process for new employees, ensuring a smooth transition into the company culture and operations.
• The Senior Executive will be responsible for developing comprehensive onboarding programs, facilitating training sessions, and collaborating with various departments to align the induction experience with organizational values.
• This position also involves gathering feedback to continuously improve the process and foster a welcoming environment that promotes employee engagement and retention.

Responsibilities:

• Leading the Onboarding process for new joiners include coordinating, conducting induction, joining formalities.
• Internal communications drafting and sending.
• HR Data and reports maintain accurate and up-to-date employee related data.
• Provide data on adhoc basis as and when required administrative activities issuing letters / certificates to employees when required
• Responding to employee verification requests.
• Ensure new joiner file compliance and integrity
• Should be open and flexible to take additional responsibility
• Interact positively and productively with all levels of employees
• Must maintain a positive, professional demeanor at all times

Competencies Required:

• Strong verbal and written communication skills to convey information clearly and effectively
• Time management and presentation skills
• Knowledge of MS Office (Excel, Word, PowerPoint)
• Self-initiated, drive and zeal for continuous improvement
• Knowledge of EXL business practices, policies and procedures etc.
• Excellent planning and organizational abilities to coordinate induction programs and activities
• Ability to build rapport with new joiners, create a welcoming atmosphere and experience.
• Understanding of organizational culture and values, and ability to convey these to new hires.
• Facilitation skills
• Interpersonal skills
• Adaptability
• Commitment to continuous improvement
• Customer service

Qualifications

• A minimum of 12 months experience in training/ facilitation or onboarding.
• Matric/Grade 12

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Job Description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

• Good computer navigation skills
• Typing speed of 30 Words per Minute with 95% Accuracy 
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work and collaborate effectively with internal customer
• Preferred knowledge of medical terminology
• Preferred ability to make sound decisions under the direction of Supervisor
• Preferred ability to analyze and resolve problems with minimal supervision
• Ability to navigate multiple systems and applications 
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to make sound judgments based on available information.
• Excellent written and oral communication skills 
• Strong critical thinking skills and attention to detail
• Experience in using email and Web-enabled applications