Top Jobs at LexisNexis South Africa

About the Role

• In this role, you will develop, remediate, copyedit, and maintain written content for US Practical Guidance.

Responsibilities

• Design, own, and execute the content maintenance strategy for the U.S. Business Entities practice area.
• Conduct legal research and perform editorial work to update and maintain existing Practical Guidance content.
• Monitor legal developments and maintain ongoing awareness of changes in applicable laws.
• Draft, review, and update Practical Guidance materials, including templates, practice notes, and checklists.
• Lead and deliver Practical Guidance content remediation initiatives aimed at enhancing the customer experience.
• Develop a strong understanding of editorial workflows and style guidelines, and consistently apply and enforce best practices.
• Enhance operational efficiency by standardizing and streamlining processes, creating clear documentation, and recommending continuous improvements to editorial workflows.
• Consistently meet or exceed established production and quality standards.
• Participate in required training and undertake additional responsibilities as assigned.

Qualifications

• Bachelor of Laws (LLB) or equivalent legal qualification, admission as an attorney, and a minimum of two years’ post-qualification legal practice experience.
• Excellent command of the English language, with strong legal research, writing, and analytical skills.
• Excellent interpersonal skills, including clear written and oral communication, a positive attitude, and a professional demeanor when engaging routinely with geographically diverse authors, colleagues, and customers.
• Strong organizational skills; self-motivated with demonstrated initiative and a growth mindset.
• Proven ability to prioritize and multitask in order to meet critical deadlines, with flexibility to adapt to changing business demands.
• Strong technical aptitude with a demonstrated interest in Generative AI technologies.
• Proficient in the Microsoft Office suite, particularly Microsoft Word, Microsoft Excel, and Copilot.

Deadline:12th March,2026

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About the Role

• As a Software Engineer, you will be involved in research, design, and software development within a specific software functional area or product line. The role requires problem-solving skills, including designing program flow, effective coding, and unit testing, while contributing to moderately complex software solutions.

Responsibilities

• Collaborating with technical teams to finalize software requirements and design specifications.
• Developing, testing, and maintaining moderately complex software components.
• Writing and reviewing detailed specifications to ensure high-quality development outcomes.
• Implementing coding best practices, conduct code reviews, and follow development processes.
• Troubleshooting and resolving technical issues to ensure optimal system performance.
• Working in Agile or Waterfall environments while coordinating with key stakeholders.
• Staying up to date with emerging technologies and industry trends to enhance software solutions.
• Completing bug fixes and software improvements as needed.

Requirements

• Have professional experience in software engineering.
• Have a Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• Be proficient in dot net, C#, Angular, GIT including SQL and data manipulation.
• Be familiar with Agile and Waterfall methodologies, test-driven development, and code coverage best practices.
• Be able to analyze and resolve technical challenges efficiently.
• Be able to work effectively with internal and external technology teams.
• Have strong written and verbal communication skills.

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About the Role

• We are seeking a customer-focused team member to provide clear, supportive, and effective assistance to our clients across phone, email, and digital channels. This role ensures customer needs are met quickly and fairly, while contributing to continuous service improvement and positive customer relationships.

Key Responsibilities

• Deliver professional, friendly, and solutions-oriented support across phone, email, and other communication channels.
• Resolve customer inquiries on first contact whenever possible, taking ownership of each request until it is fully resolved.
• Record customer interactions accurately in the CRM system and ensure customer information remains up to date.
• Provide first-line technical support for online and electronic products, including basic troubleshooting.
• Collaborate with internal teams (such as Marketing, Sales, Editorial, and Warehouse) to meet customer and business needs.
• Proactively follow up with customers to confirm their inquiries have been addressed.
• Identify opportunities to improve processes, customer experience, and product usage.
• Support customer retention by clearly communicating product value and helping customers make the most of their subscriptions.

Requirements

• Previous experience in customer service or a related role, or equivalent skills gained through training or practical experience.
• Strong communication skills, with the ability to explain information clearly and respectfully.
• Ability to follow established processes while using good judgment in straightforward decision-making.
• Comfortable using computer systems, CRM tools, and digital platforms; willing to learn new technologies.
• Ability to work both independently and collaboratively within a team environment.
• Strong problem-solving skills with attention to detail and accuracy.
• Commitment to delivering an excellent customer experience, including meeting service targets and deadlines.
• Willingness to participate in ongoing training to stay current on products, systems, and best practices.

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About the Role

•  Are you a strategic and creative marketer who thrives at the intersection of product development, sales, and regional market strategy? We are looking for a seasoned Product Marketer to drive market adoption and commercial success of our innovative products. In this role, you will bridge the gap between product development, sales, and marketing teams to define compelling product positioning, craft engaging messaging, and execute robust go-to-market strategies — with a special focus on localization, digital adoption, and B2B growth across key African regions.

Responsibilities

Go-to-Market Strategy 

• Product Launch Leadership: Spearhead the launch of new products and features by coordinating cross-functional teams, ensuring seamless market entry. 
• Implementation Management: Oversee the end-to-end execution of go-to-market plans, ensuring effective integration across departments. 

Positioning and Messaging 

• Message Crafting: Develop and refine core messaging, value propositions, and compelling narratives that resonate with diverse target audiences. 
• Brand Storytelling: Create narratives that support the product's value and differentiate our offerings in competitive markets. 

Market Research & Intelligence 

• Customer Insight: Analyze customer needs and market trends to inform strategic decision-making. 
• Competitive Analysis: Monitor competitor activity and evolving market dynamics to keep our product strategies ahead of the curve. 

Sales Enablement 

• Marketing Collateral: Produce impactful marketing collateral, presentations, and sales tools such as case studies and battlecards. 
• Cross-functional Collaboration: Work closely with the sales teams to ensure alignment between product marketing and sales strategies. 

Content & Campaigns 

• Campaign Development: Create and implement campaigns that drive brand awareness, demand generation, and engagement. 
• Digital Marketing: Utilize digital channels, including social media, content marketing, and SEO, to enhance brand presence. 

Performance Analysis 

• KPI Monitoring: Track key performance indicators such as lead generation, customer retention, satisfaction, and loyalty. 
• Data-driven Insights: Leverage data from CRM platforms and analytics dashboards to refine strategies and improve performance. 

Requirements

Localization & Market Fit 

• Regional Expertise: Proven experience in adapting global product marketing messages to resonate with diverse audiences across African regions, particularly in SADC and West Africa. 
• Cultural Adaptation: Ability to tailor strategies that effectively address localized market nuances. 

Digital Transformation 

• Digital Savvy: Demonstrated ability to leverage a variety of digital channels to build brand visibility and engagement. 
• Innovative Channel Use: Experience in integrating traditional and digital marketing strategies to drive customer engagement and growth. 

Industry Focus & Technical Skills 

• Sector Experience: Strong background in the SaaS and B2B technical sectors. 
• Data Interpretation: Proficient in using CRM and analytics dashboards to inform product positioning and marketing strategies. 

Collaboration & Communication 

• Team Player: Ability to work seamlessly with sales, product, and regional strategy teams. 
• Content Creation: Exceptional storytelling and content creation skills. 
• Project Management: Strong project management skills to oversee multi-channel campaigns and product launches. 
• Experience: Ideally, 5–10+ years in marketing, with 3–5+ years specifically in product marketing, brand management, or business development. 
• Skills: Excellent communication and presentation skills, combined with the ability to manage and interpret complex data. 

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About the Role

• A Sales Development Representative (SDR) is a specialized sales professional focused on the early stages of the sales pipeline, specifically identifying, qualifying, and nurturing prospects through Inbound leads from marketing campaigns and outbound prospecting like cold calling and emailing. Acting as the bridge between marketing and sales, SDRs generate ready sales opportunities for Account Executives.  

Responsibilities

• Outbound Prospecting: Conducting cold calls, emails, and LinkedIn outreach to identify potential clients. 
• Lead Qualification: Vetting prospects to ensure they meet the criteria for a sales-ready lead. 
• Pipeline Generation: Building and managing a sustainable sales pipeline. 
• Scheduling Meetings: Setting up demos or meetings for senior sales staff. 
• CRM Management: Maintaining accurate records of customer interactions in systems like HubSpot, Salesforce, or LinkedIn Sales Navigator

Requirements

• Engage prospects and clients through multi-channel methods such as phone calls, emails, social networks, and social selling within targeted call campaigns. 
• Respond promptly to inbound requests (MQL and SQL) generated by the Marketing team. 
• Qualify interest and interact with clients or prospects to assess their potential needs. 
• Nurture targets using a structured and personalized approach to convert prospects into business opportunities and schedule appointments. 
• Deliver solution-oriented presentations tailored to identified client needs
• Communication: Strong verbal and written communication skills. 
• Resilience: Ability to handle rejection and work in a high-target environment. 
• Tools: Familiarity with CRM systems (Salesforce), LinkedIn Sales Navigator, and AI sales tools. 
• Experience: Often requires 2–5 years of experience in sales or lead generation 

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About the role

• As a Document Automation Editor, you will be responsible for designing our automated templates and working effectively with an international team on their delivery. You will be confident with legal drafting, automation design and implementation, and support the Global Document Automation team to deliver effectively. This role sits within the global team, where you may be asked to support content from all regions as required, within specific standards and frameworks.

Responsibilities

• Enhancing legal templates with automation within defined standards.
• Writing questions that will prompt users to give the answers necessary to complete the template.
• Clearly communicating challenging automation design to specialists.
• Supporting the maintenance and delivery of automated content.
• Quality testing content built by other Document Automation Editors to against agreed standards while also supporting resolution of bugs in content.
• Learning and gaining experience of all elements of automated template development to support all workstreams.
• Working with the global team and your line manager to improve existing processes to make them more efficient, and to document and implement all improvements effectively.
• Reporting progress, updates, difficulties/blockers to your line manager.

Requirements

• Have solid legal knowledge with the ability to read, analyse, and understand legal documents and identify drafting requirements.
• Have at least 2–5 years’ of experience in a legal or legally related professional environment.
• Be comfortable with technology, automation, and working at the intersection of law and tech.
• Have impeccable analytical skills, attention to detail, and ability to perform QA, testing, and troubleshooting on automated documents.
• Be able able to work independently and collaboratively in a fast paced, largely virtual, global team.
• Be an Admitted attorney or prior legal practice experience (Nice to have)
• Have Previous exposure to legal tech, document automation, or rules based drafting tools (Nice to have)

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About the Role

• The Digital Adoption specialist is responsible for designing, delivering, and optimising a scalable, product-led customer experience. This role focuses on automated onboarding, in-product education, lifecycle communications, and data-driven adoption strategies. The Digital adoption specialist works closely with Product, Marketing, Sales, Training and Data teams to ensure customers receive personalised, timely, and value-focused digital engagements at scale. 
• This is a key role as LexisNexis transitions toward product-led growth (PLG) and AI-enhanced customer success. 

Responsibilities:

Digital Onboarding Program Ownership

• Design and maintain automated onboarding journeys (emails, in‑product guides, checklists) and create tailored pathways by persona, industry, and solution type.
• Use behavioural data to personalise onboarding steps, identify support needs, and partner with Product & UX to embed onboarding directly into the platform.

Product‑Led Adoption & Engagement

• Build digital adoption campaigns that highlight key features, workflows, and AI capabilities, and create accessible educational content in partnership with Product, Training, and Success teams.
• Use in‑product analytics for user segmentation, deliver personalised nudges, and continuously test and optimise lifecycle messaging and automated outreach.

Data‑Driven Insights & Health Monitoring

• Monitor user behaviour, feature usage, and health indicators to identify friction, and use AI insights to detect early signs of low adoption or churn risk.
• Collaborate with Product and Engineering to improve user flows and activation and report key digital CS metrics linked to adoption and retention outcomes.

Cross‑Functional Collaboration

• Use engagement insights to inform product roadmap decisions and partner with Marketing and Sales on lifecycle communications and nurture programs.
• Work with CS Operations to automate processes and provide adoption dashboards, insights, and automation tools to support customer‑facing teams.

Customer Communication

• Represent customer needs in product stakeholder meetings and collaborate with Product Owners on release notes, in‑product messages, and communication planning.
• Ensure timely customer updates during incidents and support customer‑facing teams by clearly communicating sensitive issues.

Requirements 

• 5+ years’ experience in Customer Success, Digital Experience, Product Adoption, or Lifecycle Marketing within B2B SaaS or data‑driven environments.
• Demonstrated ability to design and scale automated, product‑led onboarding and adoption programs.
• Strong understanding of customer journey mapping, lifecycle communication, and in‑product engagement.
• Experience using analytics and customer health data to identify trends, friction points, and opportunities for improvement.
• Comfortable working with automation platforms, in‑product messaging tools, and digital enablement technologies.
• Interest or experience in AI‑enabled customer success, automation, and data‑driven decision‑making.
• Excellent written and verbal communication skills, including experience with release communications and customer‑facing messaging.
• Proven stakeholder management skills with the ability to collaborate across Product, Marketing, Sales, Training, and technical teams.
• Analytical, curious, adaptable, and customer‑centric, with a strong sense of ownership and continuous improvement.
   

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About the Role

• As a Junior Software Engineer, you will work under the guidance of experienced team members on various research, design, and software development assignments. You will collaborate on defining project requirements, contribute to design discussions, and work in a team-focused environment to help build user-friendly and efficient software solutions. This role is designed to help you grow your technical skills and learn agile development practices in a supportive setting.

Responsibilities

Collaborate with Team Members

• Work closely with more experienced engineers and other technical personnel to understand and contribute to product requirements.

Participate in Development Tasks

• Assist in writing code, reviewing detailed specifications, and developing portions of system components while following best practices.

Support Software Testing and Debugging

• Help troubleshoot and resolve bugs, ensuring that software components are reliable and meet quality standards.

Contribute to a Scrum-Based Environment

• Engage in stand-ups, sprint planning, and retrospectives, learning agile methodologies and contributing to the team’s progress.

Learn and Grow

• Absorb feedback from senior colleagues, continuously improve your technical abilities, and gradually take on increasing responsibility with the support of your team.

Requirements

Educational Background

• A BSc degree in Engineering, Computer Science, or related field; relevant internships or equivalent experience is welcome.

Programming Skills

• Basic to intermediate knowledge in C#, SQL, and .Net Core technologies. Familiarity with modern web technologies such as React or Angular, JavaScript, CSS, HTML.

Cloud Exposure

• An interest in cloud platforms such as AWS or similar, with a desire to learn about cost-effective and scalable serverless architectures.

Development Methodologies

• Familiarity with Agile methodologies and an enthusiasm to expand your knowledge of modern software development practices.

Problem-Solving Approach

• Ability to learn through debugging, ask questions, and work collaboratively in a technical environment.

Communication

• Ability to effectively communicate with team members, ask for help when needed, and contribute ideas that support collective problem solving.

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About The Role

• As a Software Engineer III, you will play a key role in conducting research, designing solutions, and delivering software development assignments within a specific functional area or product line. The successful candidate will be responsible for developing individual components, solving complex problems, designing program flows, writing high-quality and efficient code, and performing thorough unit testing to ensure reliability and performance.

Responsibilities

• Collaborate with technical teams and stakeholders to refine and implement system requirements.
• Develop and review software components, ensuring code quality and reliability.
• Translate product requirements into effective software designs.
• Follow development processes, coding standards, and best practices, including participating in code reviews.
• Work effectively within Agile, Waterfall, or other development frameworks.
• Troubleshoot and resolve technical issues as they arise.
• Stay updated with emerging technologies and contribute to continuous improvement.

Requirements

• Proven experience in software engineering (3+ years preferred).
• Proficiency in development languages such as C#, .NET, Java/J2EE, JavaScript, SQL, HTML, XML, or others.
• Experience working with complex data models and understanding data modeling principles.
• Strong problem-solving skills and attention to detail.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Familiarity with industry best practices for software development, testing, and documentation.
• Relevant degree in Computer Science, Engineering, or equivalent practical experience

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About the Role:

• This role leads a team of sales professionals to achieve revenue targets and drive business growth. Responsibilities include developing sales strategies, coaching team members, managing pipelines and forecasts, and building strong relationships with key customers. The position requires strong leadership, communication, and analytical skills, with a focus on collaboration and fostering an inclusive team culture

Key Responsibilities

• Lead and coach a team of Business Development and Account Managers to achieve sales targets.
• Develop and implement sales strategies and plans to meet business objectives.
• Build and maintain strong relationships with key decision-makers and influencers within assigned accounts.
• Identify and pursue new business opportunities, including upselling and cross-selling.
• Monitor team performance, pipeline, and forecasts; provide regular updates to leadership.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with cross-functional teams, including marketing and product, to align strategies.
• Support team development through mentoring, feedback, and performance reviews.

What We’re Looking For

• Experience in sales leadership, business development, or account management.
• Ability to set clear goals, manage priorities, and adapt plans to changing circumstances.
• Strong communication and interpersonal skills to influence and build trust with internal teams and customers.
• Analytical mindset for interpreting data and solving business challenges.
• Commitment to fostering an inclusive team culture and supporting diverse perspectives.

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About the Role

• The Software Engineering Support Manager leads a global team of software engineers responsible for maintaining, stabilizing, and continuously improving mission-critical software systems in production. This role ensures system reliability, quick resolution of bugs and incidents, and operational excellence through disciplined process management and strong technical leadership.
• The manager oversees escalations, post-release maintenance, and continuous improvement initiatives to sustain optimal product performance and customer satisfaction.
• They are accountable for driving product and service quality, incident prevention, and timely bug and incidents response and resolution, while fostering collaboration and technical excellence across distributed teams.

Responsibilities

• Lead and mentor a global software engineering support team responsible for sustaining live products across time zones.
• Oversee all production-level escalations, ensuring timely recovery from outages and high-severity issues/bugs.
• Lead root-cause investigations and ensure actionable follow-ups are implemented.
• Ensure production environments are fully supported, monitored, and compliant with deployment readiness standards
• Partner with SRE and Release Management to enhance scalability, resilience, and release automation
• Drive continuous feedback loops between customer-facing teams and development to identify recurring issues and systemic improvements.
• In partnership with Quality Engineering develop effective testing practices. Support development and use of automated test framework.
• Improved uptime and service reliability
• Consistent delivery of stable maintenance releases and enhancements

Requirements 

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 10+ years of experience in software engineering, including 2+ years in a leadership role.
• 5+ years of experience in system operations (Preferred)
• Proven record of managing global or distributed technical teams of software engineers, ideally in a 24/7 production environment.
• Strong understanding of and bug and incident management, root-cause analysis (RCA), system dependencies, and post-deployment stabilization.
• Ability to balance strategic leadership with hands-on technical engagement in resolving high-impact production issues.
• Experience with monitoring and observability tools (Datadog, Coralogix, Splunk, Grafana).
• Familiarity with ITIL and DevOps-based operational frameworks. (Proffered)

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About the Role

• The Product Manager I will lead the execution of a product feature, own its development plan, and represent it within the Product Management team. This role involves understanding customer needs, collaborating with cross-functional teams, and ensuring successful delivery of product initiatives.

Key Responsibilities

• Engage with customers to gather requirements, understand needs, and inform product decisions.
• Lead the execution of a product roadmap for a single feature area, ensuring quality and alignment with business objectives.
• Analyze data to inform decisions, evaluate options, and recommend actions.
• Collaborate with internal teams, including engineering, sales, and analytics, to prioritize features and improve customer experience.
• Contribute to go-to-market activities, training, and supporting internal stakeholders.
• Participate in process improvements and provide input to product strategy.

Required Skills & Competencies:

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication skills, able to explain technical concepts to both business and technical teams.
• Collaborative mindset and ability to build effective relationships across teams.
• Self-motivated, with the ability to manage multiple tasks and work independently.
• Curiosity and willingness to learn and develop professionally.

Experience:

• 2–3 years in product management, business analysis, QA, or related roles.
• Experience managing projects, engaging with customers, and collaborating with technical teams.

Education:

• Degree in Computer Science, Engineering, or a related discipline.

Technical Skills (Desirable):

• Familiarity with tools such as Excel, Tableau, SQL, or Python.
• Understanding of technology architecture and ability to work with developers to understand technical constraints.
   

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About the role:

• Lead a collaborative editorial team to create and deliver high-quality legal content for the U.S. market. You’ll manage content development, implement modern workflows, and champion innovative practices, including AI-enabled solutions, to improve speed, quality, and scalability.

Responsibilities:

• Deliver quality content: Ensure timely, accurate, and relevant content that meets business goals and customer needs.
• Manage resources: Oversee budgets and enforce best practices for quality and efficiency.
• Lead and develop the team: Recruit, coach, and support team members; foster an inclusive and growth-oriented environment.
• Drive innovation: Promote AI-assisted content creation and standardize workflows for future-ready products.
• Use data for improvement: Monitor performance metrics and apply insights to enhance processes.
• Collaborate across teams: Work with editors, operations, product, and technology teams to unlock new opportunities and improve customer experience.
• Model the culture: Encourage learning, clear decision-making, and accountability

Experience

• Law degree (LLB/JD or equivalent).
• Editorial or content development experience in publishing, media, or legal fields.
• Leadership experience (3+ years preferred) with a focus on coaching and team development.
• Strong organizational and process-management abilities.
• Comfortable using data to inform decisions; proficiency in Excel.
• Collaborative mindset and ability to influence in a matrixed environment.
• Experience with content management systems, XML, vendor management, and AI tools in editorial workflows (preferred).
   

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About the role:

• We are looking for a results-driven Direct Sales Representative to promote and sell a range of products and services to new and existing customers. In this role, you will support lead generation efforts, inform clients about new offerings, and contribute to building a strong sales pipeline. You’ll work across various accounts and product lines, helping to drive growth through effective outreach and collaboration.

Key Responsibilities

• Identify and research prospective clients in target industries.
• Initiate contact through email, phone, and social media to generate interest. Qualify leads and schedule meetings for Account Executives.
• Maintain accurate records of outreach and progress in the CRM system. Collaborate with marketing and sales to refine outreach strategies.
• Stay informed about our products, services, and industry trends.
• Contribute to lead generation plans and pipeline development.
• Meet or exceed monthly targets for qualified opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships and engage diverse stakeholders.
• Organized and detail-oriented with good time management.
• Comfortable using CRM tools and digital communication platforms.
• Curious, proactive, and eager to learn.
• Experience in sales, customer service, or outreach is a plus—not required. Ability to work independently and as part of a team.
• No specific degree required—equivalent experience or transferable skills welcome

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About the Role

• As a Consulting Principal Software Engineer, you will provide assistance and input to management. You will develop and lead large multifunctional development activities. You will also solve complex technical problems, write complex code for computer systems. In addition, you will serve as a senior source of expertise and possibly provide sizing or budget recommendations to management.

Responsibilities

• Serving as a primary technical point of contact for external technology resources including coding and technical issues.
• Providing design input across a product and work directly with customers and end users.
• Collaborating with other technical personnel or team members to finalize requirements.
• Writing and reviewing portions of detailed specifications for the development of system components of moderate complexity.
• Completing complex bug fixes as well as designing and working with complex data models.
• Mentoring and leading software developers interested in consultancy on development methodologies and optimization techniques including ad-hoc duties assigned.

Requirements

• Have a BS Engineering/Computer Science or equivalent experience required; advanced degree preferred
• Have experience in the following technologies: Angular, .Net, SQL, C#.
• Be an expert in test-driven development and maintenance including techniques for applying best practices for overall project.
• Have proven expertise in the use and development of applicable desktop tool sets.
• Have experience partnering and leading internal and external technology resources in solving complex business needs.
• Have solid knowledge of architectural principles.
• Have exceptional project planning skills, including delegation skills involving prioritizing projects and managing projects of various size and complexity.