Sales Consultant - Groenkloof National Park at South African National Parks (SANParks)

Requirements

• Be in possession of a relevant Tourism and Marketing post-matric qualification.
• Have 1 – 3 years of experience in Tourism /Hospitality.
• Knowledge of customer service, telephone etiquette, and understanding of the Tourism and Conservation industry is essential.
• Computer Literacy.
• Communication skills and writing skills.

Responsibilities

• Sell SANParks products to current and potential customers.
• Corresponding with customers telephonically and via email.
• Process requests and make reservations in accordance with SANParks policies and procedures.
• Initiate payment and ensure that relevant documentation is sent to the customer/client.
• Provide additional information and initiate cross-selling and up-selling of products.
• Provide consistent and efficient service by upholding good public relations principle to inspire customer loyalty.