Sales Consultant: Outbound at Hollywoodbets

Job Description

Hollywoodbets has an exciting opportunity for Sales Consultant: Outbound to be based at our Umhlanga Office in Durban. This position is responsible for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customer’s/convert inactive customers to active customers.

Minimum Requirements:

• Computer literate.
• Willingness to do shift and weekend work.
• At least 3 months sales experience – preferably within a Call Centre environment.
• At least 3 months betting knowledge.

Responsibilities:

• Minimum talk time of 4.5 hours per day as a standard requirement.
• Call quality is monitored and should never be scored lower than 90%.
• Accurate reporting and dispositioning of calls.
• Ensuring timeous reporting to Team leader/Campaign Manager.
• Making outbound calls to customers and proactively promoting the company and brand with the view of increasing the active customer base.
• Follow the script provided during the telephonic contact with the customer and ensuring that QA scores are at expected levels.
• Effectively managing time in line with the operating procedures of the Call Centre.
• Establish rapport with the customer.
• Actively promote the offering and use persuasion techniques and objection handling to convert.
• Ensure communications is at a level that maintains the Company brand / Image and does not expose the Company to reputational risk.
• Strict adherence to break times and office hours.
• Meet daily / weekly / monthly targets.
• Comply with Company and department Policies and Procedures.
• Any other ad hoc duties that might be required.

Skills and competencies:

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Strong marketing tactics and sales techniques.