Sales Consultant (Phone-A-Bet) at Hollywoodbets

Responsibilities

• We have an amazing opportunity for Sales Consultants (Phone-A-Bet) to be based in Greyville, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for the provision of a smooth betting experience to account holders by providing betting information, addressing account enquiries, placing of bets, bet cancellations and lodging of customer complaints.

You Bring:

• 6 months customer service or sales experience in a Contact Centre

A Bonus to have:

• Matric
• Betting Knowledge 

What You’ll Do For The Brand:

• Effective betting related tasks such as bet submission, cancellation and customer queries. 
• Perform prescribed security checks.
• When placing bets for our customer, ensure an understanding of the bet type, successful confirmation of the bet with the customer and accurate submission on the internal system. 
• When cancelling customer bets, ensure that the customer account and the correct bet is authenticated with adherence to the internal policy. 
• Effective escalation of customer complaints to the relevant management team, ensuring the customer is always kept informed regarding the status of their complaint and follow through until completion and successful resolution is reached. 
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time is maintained.
• All customer interactions should be professional and positively represent our Company brand and reputation. 
• Attend to ad-hoc functions as required due to operational requirements. 

Apply Before 04/15/2026