Sales Consultant - Sage 50 and Pastel Payroll at Sage

Job Description    

• Telesales Consultant with the Sage 50 and Pastel Payroll sales team servicing new and existing desktop customer with a secondary focus on Migrating customers to the cloud.

Key Responsibilities    

Key accountabilities and decision ownership:

• Supporting the achievement of team and departmental revenue objectives
• Ensuring achievement of revenue targets.
• Proactively encouraging growth and development within a defined base of customers
• Consistently performing against KPIs and Departmental Standards set
• Maximise all cross sell opportunities
• Take responsibility for maintaining their own product and procedural knowledge
• Provide sales support to both internal and external customers.
• Any other duties as instructed by the Team Manager within the role.
• Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required).
• Asses customer’s needs and advise on correct product for their business
• Provide management with an accurate sales forecast and status on outstanding pipeline
• Accurately completes admin processes required as part of the role
• Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
• Ensure no incidents in the system escalate
• Ensure invoices are processed correctly with the associated proof of payment
• Follow-up on outstanding payments on a regular basis
• Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
• Consistently live and be an example of the Sage values