Sales Consultant at Santam Insurance

Key Responsibilities

• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

Qualifications And Experience

• Matric/ Grade 12
• RE Certificate (advantageous)
• NQF Level 4 Qualification in Short Term Insurance
• Minimum 2 years’ experience within a sales inbound/outbound call.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean track record in terms of adherence to quality standards and compliance.
• Consistent target achievement.

Specific Requirements

There will be a probationary period for three months, which consist of the following two phases:

• four week training period after which your knowledge will be assessed; and
• on a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.

Knowledge And Skills

• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

PERSONAL ATTRIBUTES

• Drives results
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Influencing/ gaining commitment