Sales Coordinator X2 (TG 11) at Durban ICC

QUALIFICATIONS, EXPERIENCE & COMPETENCIES 

Minimum Qualifications 

• National Diploma in Marketing and Sales / National Diploma in Project Management or relevant NQF level 6 qualification 
• Minimum of 2 to 3 years relevant experience in the hospitality or banqueting industry  

Competencies

• Good communication skills 
• Goal driven 
• Willingness to accept responsibility 
• Taking actions and being proactive 
• Analysing and problem solving 
• Judgement and decision making 
• Information seeking/gathering 
• Ability to work under pressure 
• Integrity 
• Facilitating teamwork 
• Planning, organising and prioritising 
• Detailed and quality focused 
• Technical and professional product knowledge /skills  

KEY PERFORMANCE / MAIN ACTIVITIES OF THIS ROLE 

• Contract management of events; 
• Prepare quotations and contracts; 
• Up-selling of ICC services to the client; 
• Securing events for the centre to generate revenue; 
• Assist Sales Representative with bids and quotations; 
• Process service requirements and orders on the ERP system for service requirements; 
• Ensure yield management has been applied prior to submitting client quotation; 
• Assist with guest relations and marketing activities as required for major event bids; 
• Prepare reports including statistical data outlining the status of proposals and enquiries; 
• Establish client needs and respond to client requests, subject to venue/date availability on the ERP system; 
• Source external service providers on behalf of a client in line with the SCM policies and procedures; 
• Attend meetings with all internal departments to confirm client requirements and event deadlines; 
• Inform clients and suppliers on ICC policies and procedures, Health and Safety Regulations, ISO standards and capacities of the centre; 
• Negotiating with clients, service providers and internal departments with a view to establishing outcomes and critical requirements against client budget; 
• Responding to written, verbal and on-site enquiries using standardised contractual forms and/or preparing quotations/ contracts, and bid documents; 
• Collaborate and provide efficient communication with stakeholders, clients, suppliers and Industry partners; 
• Verify charges to be included on client invoices for the provision of any additional services and/or recovery against damages.