Sales Learnership_ Cape Town (Wynberg) at Momentum Metropolitan Holdings Limited

Requirements:

• Matric or NQF 4 qualification.
• Successfully completed Mathematics or MathematicalLiteracy with a minimum score of40%.
• Passed both English and another South African language with aminimum score of 40%.
• Proficient in using computer systems and applications.
• Demonstrate a solid understanding of digital tools and technologies

Duties & Responsibilities

PROCESS 

• Participate actively in classroom sessions and practical on-the-job training, aligning tasks with the requirements of the learnership program.
• Develop a deep understanding ofthe company's products, policies,and procedures, crucial for successful on-the-job training activities.
• Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
• Maintain detailed logbooks forwork-based learning, ensuring a thorough record of practical experiences.
• Successfully complete formative and summative assessments,achieving the required proficiency level.
• Demonstrate adeptness inutilising company systems andgrasping operational processes,ensuring efficient workflow.

CLIENT

• Foster and nurture relationships with clients, internal, and external stakeholders, cultivating anetwork built on trust and respect.
• Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
• Provide recommendations for enhancing client service and ensuring fair treatment,proactively improving service quality.
• Participate in a culture promoting meaningful relationships,encourage open feedback, and uphold exceptional client service standards.
• Monitor and enhance turn around times and quality standards,swiftly resolving issues to elevate client service delivery.
• Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
• Manage client queries efficiently,ensuring accurate resolution and utilising feedback to refine client service and operational processes.

PEOPLE

• Building strong relationships and fostering positive expectations among colleagues.
• Continuously enhance expertise in industry-specific knowledge,applying it effectively in specialised areas.
• Positively influence and support change initiatives.
• Encourage a culture of innovation,actively developing, sharing, and implementing new ideas within the team.
• Promote a work-centric mindset,emphasising productivity, service excellence, and quality management.
• Take ownership of career development, proactively driving personal and professional growth opportunities.
• Exhibiting the core organisational values consistently.

FINANCE

• Identify solutions to enhance cost-effectiveness and operational efficiency, driving financial prudence.
• Escalate unresolved policy and governance compliance issues,facilitating thorough investigation and resolution.
• Participate in risk identification processes, communicating recommendations effectively in relevant forums.