Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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We are seeking a dynamic and results-driven Sales Manager in our Customer Interaction Centre cluster. The successful incumbent will be responsible for overseeing the day-to-day operations, managing a high-performing team and driving sales growth through exceptional customer engagement.
KEY DELIVERABLES:
Strong understanding of:
FSCA regulations (Financial Advisory and Intermediary Services Act).
National Credit Act (NCA) compliance for lending products.
Protection of Personal Information Act (POPIA) and data privacy best practices.
Ethical sales practices in insurance, banking, and credit sales.
Ability to interpret sales performance reports, customer financial data and market trends to inform strategic decisions.
Proficiency in CRM systems, predictive analytics, and AI-driven sales optimisation tools.
Strong knowledge of South African consumer financial behaviour, including credit affordability, investment trends and insurance needs.
Experience selling financial products responsibly and transparently, ensuring customers understand their financial commitments.
Proven ability to lead, inspire and develop high-performing sales teams within a regulated financial services environment.
Strong experience in designing and implementing sales incentive structures that balance revenue growth and compliance integrity.
Ensure effective allocation of resources in line with budgets to ensure customer satisfaction.
Identify and implement efficiency measures to maximise sales performance and control costs.
Monitor and analyse sales metrics, sales pipeline and forecasting with accurate reporting.
Identify, assess, and mitigate risks associated with new and existing clients.
Cultivate and maintain strong relationships with key clients and stakeholders.
Ensure strong customer service levels are maintained to ensure customer/client satisfaction and retention.
Address all escalated matters and devise effective solutions
Requirements
Bachelor’s degree in finance, Accounting, Customer marketing or a related field.
5+ years’ experience in a contact centre sales management role, preferably in banking, insurance, credit, or financial advisory services.
Demonstrated ability to drive revenue growth while ensuring compliance with South African financial regulations.
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