Sales Manager at Pineapple

Position Overview:

• The Sales Manager will lead a team of Sales Managers, driving revenue growth and operational excellence while fostering a customer-centric culture. This strategic role focuses on developing and executing sales strategies that align with Pineapple’s vision, ensuring that both daily operations and long-term goals are met. The Sales Manager will be integral in identifying market opportunities, mentoring the sales team, and integrating innovative solutions to maintain our competitive edge in the insure tech industry.

Key Responsibilities:

Leadership and Team Management

• Lead, mentor, and manage a team of Sales Team Managers to achieve sales targets and business objectives.
• Foster a collaborative, high-performance culture.
• Conduct regular coaching, performance reviews, and feedback sessions to ensure team development.

Strategic Sales Planning

• Develop and implement comprehensive sales strategies that align with organizational objectives and growth targets.
• Analyze market trends and competitor activities to identify opportunities and threats.

Operational Oversight

• Ensure daily sales operations run efficiently, meeting response time standards and achieving productivity goals.
• Provide guidance to Sales Team Managers on complex sales queries and escalated issues.
• Performance Metrics and Reporting
• Establish, monitor, and report on key performance indicators (KPIs) for the sales team.
• Provide detailed and actionable insights based on team and individual performance data.

Innovation and Technology Integration

• Drive the integration of innovative technologies and tools into the sales process to improve efficiency and effectiveness.
• Stay informed on industry trends and advancements to leverage new tools and techniques in sales practices.

Sales Training and Development

• Design and implement training programs to enhance the skills of the sales team.
• Promote continuous learning within the team, keeping them updated on best practices and Industry developments.

Customer Relations

• Ensure high standards of customer communication, balancing professionalism with Pineapple's relaxed and customer-friendly culture.
• Handle escalated customer concerns, providing resolution when needed.

Qualifications & Experience:

Minimum Requirements:

• Matric (Grade 12)
• RE5,Full Qualification , Generic Management
• 4+ years in sales management, preferably within a financial institution, insurance company, or tech startup.

Skills, Knowledge & Characteristics Required:

Skills:

• Strong communication & Excellent interpersonal skills
• Decision-making & problem-solving ability
• Conflict management skills
• Collaborative
• Strategic thinking & analytical skills
• Excellent negotiation, lead generation, and conversion abilities
• Proficient in sales practices and pitches
• Ability to manage teams and drive performance

Knowledge:

Internal client relationship management

• Compliance & regulatory standards
• Sales strategies and practices
• Insurance industry knowledge
• Customer relationship management
• Operational excellence in sales processes

Characteristics:

• Resilient and target-driven, with a focus on achieving sales goals
• Accountability – Takes responsibility for assigned tasks and follows through effectively.
• Detail-Oriented – Ensures accuracy and attention to detail in all work.
• Solutions-Oriented – Actively seeks solutions to challenges and improves processes.
• Resilient & Target-Driven – Can work in a high-pressure environment and meet performance targets.
• Honest & Ethical – Maintains integrity in all professional interactions.