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Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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Job Functions
Specification
To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.
Operations Management
Supervise others working within established operational systems.
Operational Compliance
Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Customer Relationship Management (CRM) Data
Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data.
Customer Service Delivery
Works independently using comprehensive knowledge and skills while guiding and training others on meeting high customer service standards.
Planning and Organizing
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Requirements
General Experience
Managerial Experience
- Understanding all applications within their specific business units
Outlook, Dreamtec, IMS, CMS, EMC, Datanet, Apollo, Genex, Qlikview, IEX, Qstory etc. - SQA, Respond, Sage VIP, Sysaid, Office Automation, Smoke (eyerys); L&D (all internal systems) - Powerpoint/excel, EMC, Q manager
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