Sales & Marketing Service associate (Contract position) at Pfizer

Introduction

SMS Associate will be responsible for managing process and delivery aspects of field reporting and secondary analytics supporting Commercial Organization, Reporting and secondary analytics responsibilities will include (but is not limited to) sales analytics, incentives operation and compensation, CRM, plan of action / activity / productivity, outcomes and dashboards.

Primary customers include Field Sales and Sales Operations as well as partnering effectively with marketing and IS groups in managing, maintaining, and facilitating field reporting and analytics for commercial organization.

Responsibilities
Design, Develop, Apply & Govern and all sales driven incentive compensation plans including but not limited to

• Sales quota setting
• Payout curve design
• Customer targeting KPIs
• Customer-Facing Colleague Communications
• Sales achievement calculation

Providing analytical support to the Commercial Team and utilizing existing tools as CRM, Target and Segmentation, Sales Tracking, etc. Assist in developments and/or modification of reporting needs (report elements, data sources, format, frequency, distribution, etc…) and ensure accuracy. Work closely with commercial organization to set & monitor field force KPIs Leads design, development and timely delivery of accurate field reports for field force and ad-hoc analytics supporting commercial organization Manages commercial information management initiatives on secondary data sourcing, business rule governance, reporting optimization, and advanced analytics representing their clients’ needs Collaboration with Compliance department to ensure that all compliance guidelines & requirements are included in SMS processes. Provide analysis and recommendations on Resource Deployment/POA/Field Structure to sales leaders

Basic Qualifications

• Bachelor's degree in Business or Healthcare
• 4+ years of relevant work experience with pharmaceutical prescription, sales, and sales force activity data
• Business-oriented perspective on sales and customer-related issues, with experience of working with or in sales, marketing, or other customer-related functions
• Demonstrated ability to translate customer needs / requirements into effective solutions
• Working knowledge of SFA / CRM & Sales tracking tools
• Highly detail oriented and the ability to multi-task and prioritize
• Must be able to work with tight deadlines in a dynamic and changing environment
• Proven troubleshooting, problem solving, analytical skills
• English & French Strong communication skills (written, verbal, and presentation)
• Proven team player - work well with team members to accomplish common goals
• Proficient in use of standard Microsoft Office software and EXPERT understanding of Excel and Access
   

Experience

• Ability to develop and present business cases to senior leadership as well as influence cross-functionally
• Must be able to act in an intermediary role to facilitate alignment between sales, marketing, and other commercial support functions

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.