Sales & Operations Administrator (ISP) (CPT) at Datafin Recruitment

ENVIRONMENT:

• A dynamic Internet Service Provider is looking for a trustworthy and hands-on Sales & Operations Administrator to provide oversight and support daily activities of its growing internal Sales and Operations team.
• This role combines sales leadership, customer service, operational coordination, and ISP product knowledge across fibre, internet, VoIP, and web hosting services.
• You will manage staff scheduling, including site visits, maintenance coordination, and operational coverage, manage billing/ account queries, and customer service escalations while driving sales across ISP products.
• The successful candidate must have Grade 12/Matric, suitable experience and a solid understanding of ISP products and service delivery processes and a strong background in sales and customer service.

DUTIES:

Team Leadership & Oversight –

• Oversee and support daily activities of internal sales and operations staff.
• Manage staff scheduling, including site visits, maintenance coordination, and operational coverage.
• Handle staff leave planning and ensure continuity of service.
• Support staff development and assist in training on processes and systems.

Sales & Customer Management –

• Drive sales across ISP products including fibre, internet, VoIP, and web hosting.
• Engage directly with customers to understand requirements and convert leads into sales.
• Maintain strong customer relationships and ensure high levels of service and retention.
• Apply solid product knowledge to recommend suitable solutions.

Operations & Back-Office Support –

• Oversee order processing, including line provisioning and service activation.
• Manage billing/ account queries, and customer service escalations.
• Handle contract administration and customer documentation.
• Manage reseller accounts, including commission tracking and reporting.

Technical & Industry Functionality –

• Work within ISP systems and processes (provisioning, fault handling, service setup).
• Liaise with technical teams to ensure efficient resolution of service issues.
• Apply understanding of core ISP services including fibre, connectivity, VoIP, and hosting.

REQUIREMENTS:

• Grade 12 / Matric.
• Experience in an ISP, telecommunications, or technical support environment.
• Strong sales and customer service background.
• Solid understanding of ISP products and service delivery processes.
• Ability to manage both people and operational workflows.
• Strong communication and interpersonal skills.
• High level of trustworthiness and accountability.

ATTRIBUTES:

• Leadership mindset with a hands-on approach.
• Calm and structured under pressure.
• Strong problem-solving ability.
• Customer-focused and commercially aware.
• Willingness to learn internal systems and help build team capability.