Sales Operations Manager at M-KOPA

What You’ll Do:

Drive Sales Operations Excellence

• Lead and scale the Sales Operations Centre of Excellence across South Africa.
• Design efficient, scalable sales processes to support 1,000+ field agents.
• Develop operational playbooks for consistency nationwide.
• Optimise territory planning, market densification, and expansion initiatives.
• Manage the adoption of sales technology and tools.
• Oversee commission and incentive programmes with precision and fairness.

Enable Cross-Functional Collaboration

• Act as the critical link between Sales, Retail, Logistics, and Customer Care.
• Partner with Warehouse & Logistics to ensure product availability for sales teams.
• Collaborate with Marketing on campaigns and lead generation.
• Work with Finance on sales forecasting, budgeting, and performance management.
• Support product launches and new market entry strategies.

​​​​​​​Build Sales Capability & Training

• Oversee onboarding and training for new hires across the country.
• Create enablement resources: product knowledge guides, playbooks, and competitive intelligence.
• Partner with Regional Managers to roll out continuous learning and skills programmes.
• Track and measure training impact using performance data.

​​​​​​​Power Performance Through Data & Insights

• Develop KPIs, dashboards, and metrics to monitor performance.
• Analyse sales data to identify trends, opportunities, and bottlenecks.
• Provide insights that shape leadership decision-making.
• Maintain accuracy and integrity across all sales reporting systems.

​​​​​​​What Success Looks Like

• Seamless coordination across Sales, Retail, and Operations teams.
• Improved productivity and reduced admin for field agents.
• Empowered, well-trained sales teams hitting ambitious targets.
• Data-driven insights influencing commercial strategy.
• Recognition as a trusted partner by leadership and sales teams.
• Successful support of new products and market expansions.