Sales Representative: Car Sales at AVIS

Key deliverables and outputs

• Meet and greet customers
• Establish customer needs and present suitable options
• Introduce customer to F & I Business Manager
• (Range:  finance application, VAPS)
• If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure
• Arrange demo or test drive for customer as per procedure
• Prepare Deal file and hand over to F & I Business & Branch Manager for sign off
• Continuously follow up with F & I Business Manager on finance status and keep customer informed
• Once finance is approved, prepare vehicle and schedule date of delivery with customer
• Explain 30 day exchange plan to customer
• Ensure all fitments are completed prior to delivery
• Complete a VTC for delivery of vehicle and obtain authorising signature
• Deliver vehicle, explain features and hand over associated documents and keys as per procedure
• Obtain signature of customer and file completed Deal file
• Follow up post- delivery with customer as per procedure
• Follow up on leads within 1 hour
• Knowledge of vehicles and Avis Car Sales products and services must be current
• Register vehicle and obtain license plates prior to delivery
• MIO forms are completed for every sale and filed in Deal file
• Ensure all outwork have a matching order and invoice is received upon completion of work
• Complete daily activity sheets and present progress to manager weekly
• Obtain trade-in evaluation from manager and inform customer of offer for vehicle
• Complete forms, collect relevant documents and ensure settlements are done timeously as per procedure for trade-in vehicles
• Follow up on pay-out from banks as per procedure
• All queries are responded to within same day
• All customer complaints are communicated to manager and resolved same day
• CSI follow ups are actioned monthly as provided by Manager
• Inspect cleanliness of vehicle prior to delivery and of vehicles parked on showroom floor
• Stock on showroom floor is presented and priced correctly
• Showroom and work stations are kept clean and tidy
• All Deal files are accurately filed
• Attend Redline team meetings monthly
• Attend regional sales meeting quarterly

Requirements
Academic Qualifications

Essential:

• Matric with minimum E aggregate
• Code 08 unendorsed driver’s license

Advantageous:

• Sales courses/certificates will be advantageous

Work Experience

Essential:

• Minimum 2 years work experience
• Previous sales/ Vehicle sales experience preferable