Sales Support at DHL

• Provides offices support to the Sales Department.. DHLGlobal Forwarding has an opening Sales Support in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Sales Support Position
Sales Support Administrator provides offices support to the Sales Department.

Account/Field Sales/Telesales and Business Development Managers) by:

• Answering customer general inquiries.
• Generates by acquiring lists of prospects (potential customers) across all customer segments.
• Qualifies prospects (as prioritized by Sales Steering/Performance Teams) on their type/ nature of business, contact data and size of customer needs (products used volumes, key lanes, regions) to identify their revenue potential.
• Captures call information and enters qualification results in the iSell to generate notifications to lead originators/Sales organization
• Cleans lead lists and data with provided captured information in iSell
• Compiling a daily list of qualified sales leads, delegating leads in Isell to the sales,
• Department (BDM, KAMS, Field Sales, Telesales) and providing sales data
• Conducts campaign calls to prospects customers not assigned to a Sales person.
• Coordinates and adapts Local , Global ,Regional market communication plan to support country Sales objectives.
• Coordinates management of office supplies, equipment and facilities.
• Developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools
• Monitors and reports back on Sales Departments KPI’s and attends to the PD  Board
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Preparing business reviews.
• Preparing estimates costings and rate proposals and proposal writing.
• Preparing Sales reports e.g. Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers
• Provides administrative support and follow-up on matters arising.
• Scheduling customer meetings and conferences.
• Supporting the customer contract by preparing customer documents
• Supporting the customer planning and implementation process

Now, here is what we need from you!

• Clear understanding of Excel, Word and Power Point
• Excellent telephone skills the ability to handle client complaints 
• Good organizational and interpersonal skills
• Excellent command of the English language (both written and verbal) 
• Proven ability to build effective, long term relationships with clients
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail
• Experience: Minimum 1-3 years’ experience in a Forwarding/Clearing Industry in a commercial role/ sales admin.
• Education: Matric