Jobs at DHL

• Provides offices support to the Sales Department.. DHLGlobal Forwarding has an opening Sales Support in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Sales Support Position
Sales Support Administrator provides offices support to the Sales Department.

Account/Field Sales/Telesales and Business Development Managers) by:

• Answering customer general inquiries.
• Generates by acquiring lists of prospects (potential customers) across all customer segments.
• Qualifies prospects (as prioritized by Sales Steering/Performance Teams) on their type/ nature of business, contact data and size of customer needs (products used volumes, key lanes, regions) to identify their revenue potential.
• Captures call information and enters qualification results in the iSell to generate notifications to lead originators/Sales organization
• Cleans lead lists and data with provided captured information in iSell
• Compiling a daily list of qualified sales leads, delegating leads in Isell to the sales,
• Department (BDM, KAMS, Field Sales, Telesales) and providing sales data
• Conducts campaign calls to prospects customers not assigned to a Sales person.
• Coordinates and adapts Local , Global ,Regional market communication plan to support country Sales objectives.
• Coordinates management of office supplies, equipment and facilities.
• Developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools
• Monitors and reports back on Sales Departments KPI’s and attends to the PD  Board
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Preparing business reviews.
• Preparing estimates costings and rate proposals and proposal writing.
• Preparing Sales reports e.g. Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers
• Provides administrative support and follow-up on matters arising.
• Scheduling customer meetings and conferences.
• Supporting the customer contract by preparing customer documents
• Supporting the customer planning and implementation process

Now, here is what we need from you!

• Clear understanding of Excel, Word and Power Point
• Excellent telephone skills the ability to handle client complaints 
• Good organizational and interpersonal skills
• Excellent command of the English language (both written and verbal) 
• Proven ability to build effective, long term relationships with clients
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail
• Experience: Minimum 1-3 years’ experience in a Forwarding/Clearing Industry in a commercial role/ sales admin.
• Education: Matric

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• We are offering an exciting opportunity for the position of Site HR Operations Lead. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• Responsible for the accurate and timeous delivery of HR operational services, products and systems.
• Work in liaison with business partners, managers and employees as well as external organizations as required.
• Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost‑effective position.
• Designs and delivers the in‑country / cluster country HR operational services using standardised BPO processes, maximising cost effectiveness and continuously improving service performance against benchmarks.
• Ensure all HR Operations processes are in line with local legal and regulatory requirements.
• Manage administrative and specialist country HR service delivery teams in areas such as employee administration and data queries, payroll, benefits and reward administration.
• Manage country HR Operations team, providing leadership and management of the Site HR Operations Coordinators.

Key Tasks

• Work with HRBPs and Centres of Excellence to ensure HR Operations supports the HR strategy delivery and meets business needs.
• Build strong business relationships across the organisation and with suppliers to develop the HR Operations service and priorities and continually improve the HR Operations reputation and promote its interests.
• Work with Global HR Operations to drive the development and enhancement to standardised BPO processes and HR systems, to develop and support HR Operations service delivery.
• Responsible for the HR operations function, inclusive of data audits and related HR systems for South Africa.
• Responsible for global and local reporting requests.                                                          

Key Accountabilities

• Provide key support to the Global HR Operations Lead in delivering a high quality HR Operations service, collaborating with key stakeholders and senior HR leadership. 
• Ensure the team delivers a high standard HR Operations service with excellent customer service and fast delivery. 
• Deliver HR projects within HR Operations (e.g., HR system implementations or system upgrades). 
• Ensure procedures and systems are in place to gather feedback from service users, partners, and stakeholders; evaluate feedback and take appropriate action for continuous improvement. 
• Drive continuous data accuracy and system usage to achieve year on year cost savings and improved service capability, while meeting performance benchmarks. 
• Ensure the South Africa HR Operations team performs in line with Regional and Global standards and processes.

Customer:

• Develop and implement in country/cluster HR Operations service delivery strategy. 
• Lead the HR Operations team and drive implementation of standard processes, systems, and service change. 
• Ensure HR Operations activities, projects, and programs are properly resourced and delivered on time and within budget.

Stakeholder:

• Provide leadership, guidance, and advice on HR Operations and continuous improvement programs. 
• Champion customer focus; listen to and communicate effectively with customers and stakeholders. 
• Build strong working relationships with internal teams and external organizations to support the Snr HR Operations Lead Africa and enhance the organization’s reputation. 
• Maintain effective relationships with business and HR leaders, Centres of Excellence leads, and HR Operations Specialist Services leads. 
• Liaise with internal/external Heads of Shared Services to benchmark and enhance learning/best practice. 
• Establish effective relationships with HR Business Partners.

Process:

Effectively plan and deliver high quality HR Operations services, including where applicable: 

Employee administration (including advice and support across the employee lifecycle).
Compensation & Benefits.

• Management of ad hoc projects.
• Develop employee and manager experience through self service, ensuring information is easy to find, user friendly, and informative. 
• Drive management information and business insights capability to present a common reporting standard for HR. 
• Align HR service delivery and products with changes in local legal and regulatory requirements. 
• Handle and resolve complex and difficult issues (e.g., service shortfalls, organization wide impacts). 
• Analyse service activities to identify trends and opportunities for process improvement. 
• Define quality standards, ROI metrics, and benchmarks. 
• Ensure data accuracy and completeness so system dependencies remain aligned.

People Management:

• Lead and motivate the HR Operations team, demonstrating Supply Chain values and high standards of conduct. 
• Appoint, develop, and train HR Operations team members to enable effective deployment and outstanding service delivery. 
• Ensure HR Operations team performance objectives are clearly defined, aligned to team and business goals, and regularly monitored. 
• Provide appropriate development opportunities and coaching to help team members maximise their potential and career aspirations.

Qualifications & Experience

Education:

• Graduate degree qualification.
• HR certification or equivalent.
• Project / program management certification or relevant experience.
• Data Analytics or HRIS Management experience.

Experience:

• Strong understanding of the Supply Chain business and knowledge of operations.
• 5 years of experience in various HR-related areas.
• 3 years’ experience in data management.
• Exposure to more complex, relevant key aspects of HR processes including Talent, C&B, ER/IR, etc.                                                                                                                                                                                                         
• Team leadership experience – small to medium‑size teams.
• Prior budget management experience.
• Experience delivering organisational change projects.
• Experience setting up and managing outsource contracts.
• Experience of HR Operations / HR Shared Services emerging best practice.
• Experience working in a multi-cultural team in a multi-national environment.

Functional Competencies

• Has deep knowledge of HR metrics to identify specific HR trends.
• Analyse metrics results and identify HR trends.
• Create further metrics / cross-reference metrics data analysis.
• Has experience of identifying and delivering to customer service targets within a complex environment.
• Use reporting systems (for example CREST, business intelligence tool).
• Has deep knowledge and experience of Service Level Management.
• Adhere to and identify variances on the levels of services provided against SLA.
• Has deep understanding and experience of implementing service quality and process improvement methodologies.
• Has deep knowledge of various HR information management systems.
• Work with the business and facilitate HR subject matter experts to define new HR system requirements.
• Effectively find solutions for complex HR, TM systems requirements and come up with innovative solutions to meet business needs.
• Combine Performance & Talent Management system data with market analysis and global trends into digestible and applicable support for business and HR leaders.
• Translate conceptual Business Intelligence requirements into tangible output to support strategic business decision making.
• Build strong relationships of trust and advises key stakeholders.
• Help team and others to navigate effectively around DPDHL to leverage the capabilities and contacts.
• Resolve conflict effectively to an appropriate resolution and challenges others on all levels appropriately.
• Offer support to help others to demonstrate their value and their willingness to invest in a longer-term commitment.
• Has a deep and detailed understanding of own business unit and that of the wider business division.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Coordinates efforts and aligns resources to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

Languages

English – verbal and written.

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• We are offering an exciting opportunity for the position of Senior HR Business Partner.
• In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• As a trusted advisor to the business, this role partners with business management to provide strategic HR solutions that align with organizational goals.
• The aim is to support business performance by delivering effective HR services, ensuring a positive work environment, and fostering talent management.
• Working closely with the General Manager and Distribution Centre Managers, the role contributes to achieving business objectives through HR strategies that enhance employee engagement and workforce resourcing.

Key Tasks

• Promote employee development by challenging staff to improve matrix skills.
• Identify and implement initiatives to enhance profitability at the country and business-unit level.
• Manage relationships with internal teams and external customers.
• Support Country and Business Unit (BU) Managers during contract renewals.
• Foster strong relationships with Distribution Centre Managers (DSCs) and external stakeholders.
• Implement initiatives to boost employee satisfaction, performance, retention, and communication.
• Offer HR input for new business ventures and renewals, developing an HR plan for execution.
• Lead and support the employee relations (ER) agenda, managing relationships with social partners.
• Manage people-related impacts of organizational changes like site openings, closures, and restructures.
• Deploy the DSC and local HR strategy.
• Oversee the annual performance and salary review process, ensuring alignment with group-wide processes.
• Use data and trend analysis to identify HR solutions that add value to the local business.
• Support managers in workforce planning, including organizational design, talent forecasting, and resourcing needs.
• Act as a coach to enhance management capabilities and compliance with company policies.
• Ensure the effective delivery of HR technology solutions.

Qualifications & Experience

Education:

• HR Certification or equivalent qualification.
• Graduate degree with a business-related qualification.

Experience:

• Strong understanding of supply chain operations and business dynamics.
• At least 5 years of experience in various HR-related roles.
• Exposure to all key HR processes, including Talent, Compensation & Benefits (C&B), and Employee/Industrial Relations (ER/IR).
• Experience in supply chain management and regional business operations.
• Proven track record in building relationships and driving organizational change projects.

Functional Competencies

• Understand local HR priorities and align them with business objectives. 
• Implement HR solutions that address business challenges or capitalize on opportunities, with a clear understanding of cost/benefit impacts.
• Deploy global HR strategies within the business unit.
• Provide sound, strategic HR advice to business leaders on decisions impacting personnel.
• Contribute to developing a business continuity plan for the HR function within the local business area.
• Apply deep knowledge of HR principles to complex issues, providing comprehensive advice on compliance matters.
• Leverage HR resources and networks within the organization for efficient decision-making.
• Build relationships with stakeholders to understand their concerns and priorities.
• Effectively resolve conflicts and support organizational change initiatives.
• Provide administrative and coordination support for HR-related change management projects.
• Utilise coaching techniques to foster employee growth and accountability.
• Support career planning and facilitation, applying proven techniques to ensure effective outcomes.
• Present and negotiate solutions to senior colleagues and stakeholders, ensuring satisfactory agreements.
• Stay updated on employment laws, providing guidance and ensuring organizational compliance.
• Develop and manage relationships with trade unions and social partners to resolve disputes in alignment with global strategies.
• Understand current political, social, and legal affairs, and assess their impact on the business.
• Possess in-depth knowledge of the business unit’s commercial drivers, strategic goals, and long-term plans.
• Analyse complex data sets to inform decision-making within the HR function.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services, or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging, and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues, and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

Languages

English – verbal and written.

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• Participate in design and ensure implementation of the business development strategy to generate additional business, maximize profit and grow market share for a defined geographic region in line with business strategy, financial objectives, Group guidelines and policies. DHLGlobal Forwarding has an opening Strategic Business Development Manager  in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Strategic Business Development Manager  Position

• Execute targeted sales campaigns aligned with market trends while maintaining a personal sales plan focused on new business acquisition and growth
• Initiate and establish relationships with targeted prospects
• Build rapport and trust with customers by understanding their business and market dynamics
• Win and develop large-sized customers through prospecting and a consultative selling approach
• RFQ ownership supported by the local bid management team
• Deliver compelling proposals, quotations and bids that address customer requirements and provide value
• Monitor revenue generation, profit/ expense objectives and coordinate market and customer growth and retention rate
• Support smooth onboarding of new clients, including credit setup, rate loading and operational instructions
• Support customer retention through collaboration with Products teams, Route Development Managers and local branch management.
• Understand key trends and developments impacting business and identify change needs in business development plans
• Share insights on market trends, competitor activity and customer feedback with internal teams
• Promote DHL’s green logistics solutions as part of the customer value proposition
• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities

Stakeholders:

• Influence others within own job area regarding IKO’s, practices and procedures
• Support and interact primarily with colleagues of own function
• Develop strong, trusting relationships with business leaders across DPDHL
• Develop a network of contacts to build relationships and strengthen organisational, product and market knowledge
• Advise customers and key stakeholders on processes, systems and tools

Key Success Measures

• Achievement of personal sales targets, inclusive of GP and volume growth
• Perform all aspects of the sales process and update all activities of our CRM system
• Active management of the sales pipeline, ensuring accurate forecasting
• Consistent execution of sales processes and achievement of IKO’s across the portfolio

Management Responsibility

• Individual Contributor

Now, here is what we need from you!

• Broad understanding of the freight forwarding industry 
• Excellent presentation and communication skills 
• Outstanding negotiation skills and the ability to focus on outcomes. 
• Proven ability to build and manage relationships. 
• Ability to champion cooperation and partnership to provide integrated solutions to problems 
• Sales forecasting and stakeholder management 
• Account Management 
• Cross selling and customer value proposition.
• Experience: More than 6 years
• Education: Bachelor’s Degree