Sales Representative: Parts at Motus Holdings Limited

Job Description    

• To issue and ensure availability of part to the service department, counter and telesales customers.
• Ensure operational quality and increase parts sales turnaround time, through the execution of predefined work objectives as per agreed operating standards and procedures.

Specific Role Responsibilities    

• Capture parts transactions on the Drive accounting system and the original equipment manufactory system called ETKA
• Ensure fast moving parts order is automated by the systerm 
• Ensure stock levels are maintained for availability purposes to be distributed to internal customers
• Pick parts accordingly, and issue to technician timeously as per job cards
• Provide advice and report on transactional and process activities within set guidelines to provide timely information for decision making.
• Order parts not kept in stock once authorised by Service advisor.
• Accurately reconcile transaction records of parts, products and accessories in order to enable verification of the validity of transactions.
• Adhere to legal compliance to the FICA regulation, POPI Act, Customer Protection Act, Health and Safety requirements 
• Resolve workshop complaints, ensuring problems are addressed in a timely and accurate manner
• Monitor and report on trends and anomalies in respect of parts, products and accessory consumption and make recommendations for improvement 
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Qualifications and Experience    

• Industry Legislation compliance / Drive, Valid driver’s License
• Higher Certificate and or /Advance National (Vocational) Certificate with NQF Level 5.
• Minimum 5 Years VW AND AUDI Parts Sales experience.

Skills and Personal Attributes    

• Team
• Meticulous
• dentifies problems or challenges in a situation and report
• The ability to identify automotive parts and knowledge of automotive parts and accessories
• Proficient knowledge about the structure and basic operations of vehicles and components
• Displays a clear understanding of the process and procedures involved in sales administration.
• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision.
• Sound knowledge of operating systems Kerridge and ETKA will be an advantage.