Sales Service Specialist- S2 at Sandvik

The Role

• Provide process and systems support to the CSC team through timely reporting on performance metrics and transfer of knowledge and skills with the aim of improving sales efficiency and customer satisfaction.

Key Responsibilities

• Provide first line support to the Sales team and customers with e-commerce solutions.
• Support the Customer Sales & Service Centre Representatives (CSSRs) with training needs to meet and exceed monthly sales targets.
• Monitor the CSC performance dashboard and ensuring that all systems are in working order.
• Analyse CSC periodic operational metrics and provide feedback and required support to the CSC team
• Review customer base to identify opportunities or risks to Sandvik.
• Identify process and systems improvement opportunities and propose continuous improvement activities for CSC operations.
• Take ownership of system /application errors /issues and follow problems through to resolution.
• Respond to escalated internal and external customer support issues.
• Implement stakeholder support processes to enhance stakeholder experience.
• Maintain data integrity across all our systems.
• Participate in global and local projects to support the customer service operations.
• Configure and maintain customer needs to align with most appropriate ebiz package.

Your Profile

• Matric/equivalent qualification
• Diploma in Business/Supply Chain/Logistics Management or equivalent
• Minimum 2 years’ experience sales and customer centre experience preferably in a mining or construction environment
• Strong Information Technology acumen
• Excellent problem-solving and decision-making skills, with the ability to analyze complex situations and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
• Strong analytical skills, with the ability to analyze data and metrics to drive process improvements and optimization.
• Excellent communication and interpersonal skills.
• Will be required to work after normal operating hours from time to time
• Physical and medical ability to work in a mining environment
• Computer literacy
• English proficiency
• Valid driver's license