Sales Specialist at Ascendis Health

Job Purpose

• Market and sell product portfolio to achieve territorial sales targets. Provide internal customer service.

Required Learning

• Requires a minimum of a Bachelor of Science Degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience (BSc Honours degree or higher preferred).
• Strong background in Point-of-care devices and field experience
• Strong background in healthcare with good exposure to primary healthcare.
• In-depth knowledge of Medical Device Diagnostics, In-vitro Diagnostics, Lateral Flow Technology, Dry Chemistry, Flow Cytometry and PCR is required.
• Minimum of 5 years’ sales experience in the Diagnostics (Clinical/Research/Primary Care) healthcare field
• Existing relationships with Key Opinion Leaders in the healthcare field preferred.
• Experience in strategy development, new business development and sales and marketing required.
• Fluent in English and Afrikaans
• Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook)
• Working knowledge of an ERP system
• Valid drivers’ licence
• Requires own vehicle
• South African Citizenship

Key Job Outputs

• Achieve and exceed Sales and GP budgets within territory, relevant customer accounts and product budgets.
• New Business Development: Account focused Marketing Strategies towards achieving and exceeding growth targets. Develop and implement tactical plans to realise new growth opportunities.
• Implement, monitor and ensure total territorial coverage.
• Solve customer queries and complaints.
• Provide customers with relevant product information and quotations.
• Continuous relationship building with all stakeholders.
• Plan appointments and specifications for sales call
• Visit customers according to sales and customer strategy.
• Compulsory attendance of Sales and Strategy meetings as required.
• Effectively following up and concluding long term high value projects.
• Pro-active monitoring of opportunities for new business.
• Comply with required internal processes and reporting to ultimately deliver growth and manage sales performance.
• Comply with company quality system requirements.
• Interactions with all stakeholders to be in line with business values and code of ethics.
• Effective Following Up on Orders Placed
• Proactively following up on stock orders which have been placed to ensure that the correct stock is received as required.
• Liasing and communicating effectively with the other staff members when following up on orders which have been placed.

Efficient Customer Service

• Communicate queries timeously and efficiently to the Help Desk.
• Logging and tracking customer visits on CRM
• Adhere to ISO procedures and quality system requirements.
• Customers must be contacted and advised of delivery period and possible delays.
• Resolve customer queries.
• Continuous relationship building with all stakeholders;

Sales Administration Support

• Assist sales staff with quotations / tenders.
• Provide relevant staff and management with updated reports e.g. sales, leads, potentials and prospects.
• Maximise sales effort where possible and creation of sales lead – keep sales funnel up to date.
• Assist with special marketing projects e.g. promotions, conferences, demonstrations and exhibitions

Core Competencies

• Integrity: ability to reflect acceptable levels of moral values and business ethics;
• Customer focus: willingness to respond to the needs of internal and external customers;
• Results driven: willingness to working well or for surpassing a standard of excellence;
• Serviced focus: respond to customers’ needs by doing it right the first time;
• Financial interpretation: ability to analyse and understand financial data;
• Negotiation: the ability to confer or bargain to reach an agreement;
• Verbal presentation: the ability to describe ideas to others by presentation;
• Business Acumen: the ability to identify business opportunities and successful manage commercial risks.