Sales Support Administrator - Northern Suburbs (Cape) at MWEB

Job Output:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables.
• Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
• Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
• Produce reports and feedback to the Call Centre and management team
• Analyse and feedback on Sales Admin statistics Assist with customer escalations and resolutions.

Skills and Competencies:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
• Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
• Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs) .
• Produce reports and feedback to the Call Centre and management team
• Analyse and feedback on Sales Admin statistics Assist with customer escalations and resolutions

Requirements

Qualifications

• Fluent in English and Afrikaans
• Matric

Experience:

• Minimum 2 -years administration in a call centre environment and/or call centre experience essential
• Working knowledge of sales back end processes a must
• Knowledge of the ISP industry and products advantageous
• Knowledge of MS Office
• Database and capturing experience preferred
• Customer service experience