Current Vacancies at MWEB

Job Output:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables.
• Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
• Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
• Produce reports and feedback to the Call Centre and management team
• Analyse and feedback on Sales Admin statistics Assist with customer escalations and resolutions.

Skills and Competencies:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
• Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
• Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs) .
• Produce reports and feedback to the Call Centre and management team
• Analyse and feedback on Sales Admin statistics Assist with customer escalations and resolutions

Requirements

Qualifications

• Fluent in English and Afrikaans
• Matric

Experience:

• Minimum 2 -years administration in a call centre environment and/or call centre experience essential
• Working knowledge of sales back end processes a must
• Knowledge of the ISP industry and products advantageous
• Knowledge of MS Office
• Database and capturing experience preferred
• Customer service experience

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Job Output:

• Deliver well architected and scalable microservices.
• Create and maintain Infrastructure as Code templates.
• Create and maintain CI/CD pipelines.
• Implement operational metrics and logging.
• Ensure all microservices and infrastructure adhere to security best practices.
• Review AWS costs related to microservices to ensure efficient resource utilization.
• Product documentation detailing the design, deployment, and operation of microservices. 
• Implement and test backup and disaster recovery

Skills and Competencies:

• AWS proficiency.
• Understanding of microservice architecture and design patterns.
• Strong Python programming abilities
• Understanding of RESTful web services.
• Git Source Control.
• Attention to detail.
• Good problem-solving skills.
• Ability to work with a team of developers.

Requirements

Qualifications

• Diploma or degree in Information Technology /
• Computer Science or relevant AWS certifications

Experience:

• At least 3 years hands on experience working with core AWS services including but not limited to Lambda, S3, RDS, EC2 and VPCs.
• At least 2 years of Python programming
• At least 3 years’ experience automating infrastructure provisioning and management.