Sales Support at Infosys

Description:

Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.

•  Provide subject matter expertise for complex issues.
•  Build training curriculum & Work Instructions.
•  Identify and communicate opportunities for continuous process improvement
•  Use existing knowledge base to provide a customer facing root cause assessment.

Requirements:

•  3-4 years of experience in a BPO environment.
•  Any Bachelor’s degree.
•  Proficient MS Excel
•  Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
•  Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…
•  Problem solving and analytical skills.
•  Customer / Client facing experience would be handy.

Skill set:

•  Good understanding of Order Management process. Quote to Order.
•  Clear written & oral communication skills with internal customers.
•  Sound analytical & interpersonal skills
•  Strong troubleshooting and diagnosis skills
•  Training experience will be handy.
•  Experience in creating knowledge base would be an advantage.