Sales Team Leader (Call Centre) at Shaw Academy

The Role:

• Sales Leadership – You will lead, inspire and motivate our agents to consistently achieving their daily, weekly and monthly targets, both productivity and revenue targets.
• Identify the star performers and reward and identify and support those that need it.
• Ensure Quality training is being done and that the criteria of quality is up to standard and/or improving
• Attend and ensure best service and sales are delivered by agents
• Volume - you will source, hire, train and support each agent to achieve considerable spoken to levels per day in this B2C sales environment
• Process and Quality – You will constantly monitor the quality of the team, in terms of their productivity, calls and outputs. This will include call listening, analysis of agent activity (eg call volume) and conversion
• Outcomes and Sales – you will achieve the company set conversion targets during this multi-touch sales approach with large volumes of customers and thus revenues
• Mentoring and Coaching – From our focus on quality come our commitment to coaching and mentoring our talent. This will include elevating our top performers to achieve even more and supporting underperformers to have them achieving.
• Reporting & Analysis – We are a data driven organisation, and in this position, you will analyse and monitor such reports as agent call volume, agent activity, revenue (overall & by agent), and call quality to name a few.

What you’ll bring to the team

• 3 years sales leadership experience ideally in a fast paced contact centre and/or B2C environment
• Degree qualification(preferable)
• Proven record of success and overachievement within your sales leadership experience
• Direct (B2C) sales experience a must
• Experienced in using Data and Analysis to lead sales, drive success and improve talent
• Highly focused on Quality and experienced in monitoring and managing the quality of agent’s work
• Experienced in Coaching top performers with a view of them achieving more and/or rising to the next level
• Comfort with full ownership of teams performance
• Excellent at Problem solving
• Excellent Communication and interpersonal skills

What we’ll provide

• Market beating basic salary
• Monthly commission structure
• High level Equity in a leading online educational company
• Our full range of award winning educational courses - shawacademy.com
• A fun and exciting work environment.
• A once in a lifetime opportunity to change the world of education forever by joining our rapidly expanding technology-based firm with a foundation of real talent, and work with real innovators whilst achieving your own goals.